Open To Work
Shenelle Stewart
CRVA
Charlotte,NC
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Concessions WorkerSeasonal Customer Service RepresentativeRetention / Sales AssociateCustomer Care SpecialistRetention Specialist
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Charlotte, NC
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats
11
years of professional experience
Customer service professional with extensive experience in call centers, retention, sales, account support, complaint resolution, CRM documentation, and high-volume customer interactions. Known for clear communication, professionalism, problem solving, and the ability to de-escalate concerns while following company policies. Experienced in phone, email, and chat support, transaction processing, customer retention, and training new representatives.
Work History
Concessions Worker
1 Year 1 Month- Delivered friendly, efficient service in high-volume event environment, enhancing customer experience.
- Processed customer transactions accurately, addressing questions and concerns to ensure satisfaction.
- Collaborated with team members during peak periods, maintaining service efficiency and improving workflow.
- Ensured cleanliness and organization of work area to promote safety.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings 10%.
- Prepared food orders within 3-minute period.
- Trained 4 new employees and volunteers to operate cash register and properly prepare food.
Seasonal Customer Service Representative
3 Years 11 Months- Assisted customers with questions and service needs across phone, email, and chat channels, ensuring prompt and effective support.
- Resolved customer issues by applying company policies and procedures, achieving high levels of customer satisfaction.
- Assisted customers with questions and service needs through multiple communication channels.
- Handled escalated concerns professionally during peak periods, maintaining service standards and fostering customer loyalty.
- Documented customer interactions in CRM systems to support accurate records and service continuity.
- Trained new representatives on customer service protocols and tools.
Retention / Sales Associate
1 Month- Educated customers on service plans and promotional offerings, enhancing customer engagement.
- Assisted customers with product and service questions and supported informed purchasing decisions.
- Answered incoming calls and provided information about products and services.
- Resolved customer complaints professionally and conducted follow-up.
- Assisted customers with product and service questions, facilitating informed purchasing decisions.
- Developed strong customer relationships to drive sales and enhance retention efforts.
- Executed product demonstrations highlighting features and benefits to potential customers.
Customer Care Specialist
1 Year 4 Months- Handled customer inquiries via phone, email, and chat, ensuring high levels of professionalism and customer satisfaction.
- Resolved complaints using established company procedures and effective communication.
- Managed high-volume call queues, consistently meeting quality and productivity standards to enhance service delivery.
- Educated customers on products and services and helped resolve recurring issues.
- Educated customers on products and services, effectively resolving recurring issues to improve overall customer experience.
- Trained new staff on customer service practices and company policies.
Retention Specialist
3 Months- Engaged customers with proactive communication to enhance relationship strength and retention.
- Resolved complaints, billing questions, and service concerns to support customer loyalty.
- Conducted follow-ups to ensure satisfaction and resolve any outstanding issues.
- Used CRM tools to track customer interactions and preferences.
- Monitored customer feedback to identify and address recurring issues for service improvement.
- Analyzed customer feedback to identify trends and inform service improvements.
- Trained new team members on best practices for customer engagement and retention techniques.
- Collaborated with cross-functional teams to execute targeted outreach campaigns for at-risk customers.
Education
Bachelor of Science - Health Sciences
- Expected June 2028
- Honors List, 2025
- GPA: 3.22
Certificate - Pharmacy
Certificate - Banking and Finance
Diploma - General Studies
Skills
- Customer Service
- Call Center Operations
- Multichannel support
- Call handling
- Issue resolution
- Customer Retention
- Product Promotion
- Account Support
- Customer follow-up
- Product training
- Problem Solving
- Communication
Professional Development
Working Smart, Problem solving, teamwork, communication, and workplace skills, 2019–Present
Timeline
Concessions Worker
CRVA
07.2025 - CurrentRead More
Retention / Sales Associate
Charter Communications / Spectrum
02.2023 - 03.2023Read More
Seasonal Customer Service Representative
Sykes Enterprises, Incorporated
12.2020 - 11.2024Read More
Customer Care Specialist
Conduent
01.2017 - 05.2018Read More
Retention Specialist
EGS, Inc.
08.2015 - 11.2015Read More
University of The People
Bachelor of Science from Health Sciences
Read More
Central Piedmont Community College
Certificate from Pharmacy
Read More
Central Piedmont Community College
Certificate from Banking and Finance
Read More
West Charlotte High School
Diploma from General Studies
Read More