Customer Service
Open To Work
SHENEQUA SMITH
Foundever Cigna Accredo
Woodland,NC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeCustomer Service Manager
Work Type
Full TimeContract WorkGig Work
Location Preference
Remote
Minimum Desired Compensation
$17/hr
Important To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offWork from home optionCompany Culture401k matchPaid sick leave
15
years of professional experience
Versatile, solutions-oriented Remote Support and Administration Specialist with a proven history of rapid professional advancement, including two years of dedicated, non-voice digital chat operations within a specialty pharmacy environment. Skilled in navigating structured compliance workflows, CRM data management, and adaptive, non-scripted problem solving. Highly adept at professional, written cross-functional communication with medical personnel and healthcare professionals to meet organizational metrics.
Work History
Physican Service Center
2 Years 7 Months- Earned rapid advancement into a dedicated, high-volume digital chat role based on strong performance, autonomy, and exceptional operational metrics.
- Managed 100% text-based chat communications with doctor's offices and hospital pharmacies to streamline medication coordination and resolve urgent provider inquiries.
- Coordinated complex order scheduling and delivery timelines through written digital communication to ensure seamless, ongoing patient care workflows.
- Resolved intricate patient insurance issues and coverage inquiries accurately using CRM databases, maintaining strict compliance with healthcare regulations.
- Demonstrated high autonomy and self-motivation, consistently managing multi-chat workflows and resolving problems independently with minimal supervision.
Resident Counselor
1 Year 2 Months- Established collaborative relationships with juveniles and families, facilitating discussions on serious and sensitive topics to promote trust and understanding.
- Transported and monitored offenders on probation for compliance with court protocols.
- Monitored minors, guardians and non-custodial family members.
- Supervised juvenile offenders in compliance with court-ordered programs.
- Resolved conflicts and negotiated agreements between parties to restore harmony and foster a supportive environment.
Independent Contractor
7 Years- Delivered exceptional customer service, fostering relationships that led to repeat business opportunities.
- Consulted with customers to identify needs and recommend tailored solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Processed electronic payments, including debit and credit card transactions, ensuring accuracy and security.
Cashier
5 Months- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes to enhance product visibility and sales.
- Trained new team members on POS system and customer service strategies to achieve sales goals.
Shift Lead
6 Months- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Supported store management in achieving service and quality standards during daily operations
- Responded to and resolved customer questions and concerns
- Facilitated employee productivity by ensuring clear task assignments and maintaining focus on objectives.
Team Member Cashier
11 Months- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise to maintain organized store displays
Call Center Representative
6 Months- Addressed negative customer feedback with professionalism and patience to foster positive customer relationships
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
Office Assistant
5 Months- Answered and managed incoming and outgoing calls while recording accurate messages, including scheduling appointments
- Established files for new offenders to ensure organized record-keeping
- Assisted with transportation of offenders to designated locations.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies concerning offenders
Education
GED
- Continuing education in equivalency of a High School Diploma
Certified Tax Accountant - Taxes
Skills
Case management
Insurance practices
Medicaid experience
Medicare
Patient education
Chart review
Client Communication
Customer support
Customer service-oriented
Scheduling
Virtual communication
Team leadership
Data entry accuracy
Works well under pressure
Answering questions
Timeline
Physican Service Center
Foundever Cigna Accredo
02.2024 - 09.2026Read More
Resident Counselor
Methodist Home For Children
02.2020 - 04.2021Read More
Independent Contractor
Home Depot.com
10.2019 - 2021Read More
Cashier
Speedway
09.2019 - 02.2020Read More
Shift Lead
7Eleven
11.2018 - 05.2019Read More
Team Member Cashier
Family Dollar
08.2017 - 07.2018Read More
Call Center Representative
Liberty Tax Service
09.2015 - 03.2016Read More
Office Assistant
HERTFORD COUNTY DAY REPORTING CENTER
10.2011 - 03.2012Read More
Liberty Tax Service
Certified Tax Accountant from Taxes
Read More
Roanoke Chowan Community College
GED
Read More