Shenese Washington
Glenolden,United States
Summary
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
16
16
years of professional experience
1
1
Certification
4
4
Languages
Work History
Program Support Assistant
Department of Veteran Affairs
Philadelphia, PA
07.2023 - Current
- Salary: $24.53 USD Bi-weekly
- Hours per week: 40
- The pay plan is based on the General Schedule, which is outlined in Chapter 51 of the United States Code, specifically 5 U.S.C.
- Grade: 6
- Duties, Accomplishments and Related Skills:
- Knowledge and skills of operating standard office and VA computer programs or databases
- High levels of attention to detail to perform data entry functions
- Ability to determine and follow required formats for VA memos and reports
- Ability to plan effectively, set priorities, coordinate activities and have a high degree of skill in oral and written communication with a variety of people from different backgrounds
- Understanding of VA format related to correspondence and procedures, records and accounting programs/systems
- Maintains timecards and attendance records Initiates electronic work orders and coordinates equipment repairs as well as enters building-specific work orders
- Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
- Keeps/types meeting minutes, agendas and reports
- Collects, assembles, and compiles data for administrative and management reports
- Assists computer users regarding selection of applications and appropriate formats and procedures for tasks
- Schedules appointments, coordinates meetings, and/or arranges conferences Screens calls and personally answers calls when the requested information concerns routine and procedural requirements
- Collects, compiles, and/or tracks data and statistical information
- Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards
- Receives, processes, and reviews documents and reports
- Organizes data into Access databases or spreadsheet formats
- Performs database file searches
- Uses spreadsheet software to develop and change spreadsheets in order to graphically display data
- Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics
- Edits, composes, and review letters and reports for accuracy and completeness
- Perform schedule reviews
- Automated Data Processing Applications Coordinator
- Apply service level menus, options, access codes, and file manager codes at a controlled level, which allows new users maximum access while maintaining the security and integrity of all other programs and the privacy of patient information.
- Employs management analysis techniques and methods to develop and refine information for reports, addressing such elements as work measurement, trend analysis, efficiency, effectiveness, productivity and tangible benefits and to assess the success or failure in attaining program operational goals/objectives.
- Records Portal Administrator
- Facilitating, organizing and assisting the clinical staff with acquiring and maintaining access to Health system portals.
- This is a federal job
- Supervisor: Tyesha Roberts (2158235800)
- Okay to contact this Supervisor: Contact me first
Program Support Assistant for Primary Care (Detailed Position)
Veteran Affairs Primary Care
Philadelphia, PA
01.2023 - 07.2023
- Salary: $21.84 USD Bi-weekly
- Hours per week: 40
- Series: 0303 Miscellaneous Clerk And Assistant Pay Plan: WG - Nonsupervisory Pay Schedules Federal Wage System
- Grade: 3
- This is a time-limited appointment or temporary promotion
- Duties, Accomplishments and Related Skills:
- Knowledge and skills of operating standard office and VA computer programs or databases
- High levels of attention to detail to perform data entry functions
- Ability to determine and follow required formats for VA memos and reports
- Ability to plan effectively, set priorities, coordinate activities and have a high degree of skill in oral and written communication with a variety of people from different backgrounds
- Understanding of VA format related to correspondence and procedures, records and accounting programs/systems
- Maintains timecards and attendance records Initiates electronic work orders and coordinates equipment repairs as well as enters building-specific work orders
- Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
- Keeps/types meeting minutes, agendas and reports
- Collects, assembles, and compiles data for administrative and management reports
- Assists computer users regarding selection of applications and appropriate formats and procedures for tasks
- Schedules appointments, coordinates meetings, and/or arranges conferences Screens calls and personally answers calls when the requested information concerns routine and procedural requirements
- Collects, compiles, and/or tracks data and statistical information
- Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards
- Receives, processes, and reviews documents and reports
- Organizes data into Access databases or spreadsheet formats
- Performs database file searches
- Uses spreadsheet software to develop and change spreadsheets in order to graphically display data
- Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics
- Edits, composes, and review letters and reports for accuracy and completeness
- Maintains the appointment calendar and reminds supervisor/staff members of subject matter prior to meetings
- This is a federal job
- Supervisor: Tyesha Roberts (215-823-6349)
- Okay to contact this Supervisor: Contact me first
EMS Housekeeper
Veteran Affairs
Philadelphia, PA
05.2020 - 01.2023
- Salary: $21.84 USD Bi-weekly
- Hours per week: 40
- Series: 3566 Custodial Working
- Pay Plan: WG - Non supervisory Pay Schedules Federal Wage System
- Grade: 02
Program Support Assistant (Fill in)
Veteran Affairs
Philadelphia, PA
02.2022 - 04.2022
- Hours per week: 40
- Series: 0006 Correctional Institution Administration
- Pay Plan: WG - Nonsupervisory Pay SchedulesFederal Wage System
- Grade: 03
- This is a short-term role or a temporary advancement. Here are the key responsibilities, achievements, and relevant skills:
- Knowledge and skills of operating standard office and VA computer programs or databases
- High levels of attention to detail to perform data entry functions
- Ability to determine and follow required formats for VA memos and reports
- Ability to plan effectively, set priorities, coordinate activities and have a high degree of skill in oral and written communication with a variety of people from different backgrounds
- Understanding of VA format related to correspondence and procedures, records and accounting programs/systems
- Maintains timecards and attendance records Initiates electronic work orders and coordinates equipment repairs as well as enters building-specific work orders
- Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
- Keeps/types meeting minutes, agendas and reports
- Collects, assembles, and compiles data for administrative and management reports
- Assists computer users regarding selection of applications and appropriate formats and procedures for tasks
- Schedules appointments, coordinates meetings, and/or arranges conferences Screens calls and personally answers calls when the requested information concerns routine and procedural requirements
- Collects, compiles, and/or tracks data and statistical information
- Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards
- Receives, processes, and reviews documents and reports
- Organizes data into Access databases or spreadsheet formats
- Performs database file searches
- Uses spreadsheet software to develop and change spreadsheets in order to graphically display data
- Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics
- Edits, composes, and review letters and reports for accuracy and completeness
- Maintains the appointment calendar and reminds supervisor/staff members of subject matter prior to meetings
- This is a federal job
- Supervisor: Charles Carter (215-823-5150)
- Okay to contact this Supervisor: Contact me first
Administrator Assistant ID Manager
Empereon Constar
Waco, TX
04.2017 - 03.2018
- Salary: $11.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Started off by being a customer representative taking phone calls .
- Helping the customers with their bills or orders
- Was the promoted to ID Manager
- Making sure everyone had the right access to all of their systems
- Dealing with all computer system issues
- Dealing with all clients that came to the company
- I also spent some time working at the front desk, especially when we were short-staffed and didn't have anyone available to cover the reception area.
- Supervisor: Mike Warnell (2546555300)
- Okay to contact this Supervisor: Yes
Customer Service
Jackson Hewitt Tax Service
Lebanon, PA
12.2014 - 04.2016
- Salary: $7.50 USD Per Hour
- Hours per week: 20
- Duties, Accomplishments and Related Skills:
- Answering phone calls.
- Helping customers to the best of my ability to their issues or concerns.
- Getting a customer's name and social security number privately to check on their tax return status.
- Supervisor: Lynn Johnson (7172770366)
- Okay to contact this Supervisor: Contact me first
Externship Medical Assistant
Market Street Chiropractor
Philadelphia, PA
03.2010 - 05.2010
- Salary: $0.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Answering and responding to incoming telephone calls.
- Routing calls to the appropriate resource.
- Determining enrollment and eligibility for services.
- Ensuring all outpatient clinic appointments are scheduled and documented.
- Scheduling/rescheduling/canceling initial and follow-up appointments.
- Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner. Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.
Education
Some college - Business Administration
Southern New Hampshire
Hooksett, NH, United StatesTechnical or occupational certificate - Certified Medical Assistant
Lincoln Technical Institute
Philadelphia, PA, United States03-2011
Skills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Medical terminology
- HIPAA compliance
- VISTA
- VATAS
Certification
- Unauthorized Commitments (3/3/2022)
- GSA PIV Sponsor (5/5/23)
- Unauthorized Comment (UAC) (3/3/2022)
- FPPS/EDI Mini-Course Self Certification (3/2/2022)
- VA fleet Card Training (03/01/2022)
- FCR 110 Contracting Officer's Representative (COR) Training Level 1, completed on March 24, 2022
- NC04-ACQ-100 COR Intro (04/07/2023)
- NC04-ACQ-101 – Rules for Buying Things for the Customer, updated on April 10, 2023
- NC04-ACQ-102 Acquisition Planning and Force (04/12/2023)
- Course NC04-ACQ-103, which focuses on Other Than Full and Open - CORs, was held on April 12, 2023. Another course, NC04-ACQ-104, centered around Market Research, also took place on the same day, April 12, 2023.
- NC04-ACQ-105 – Unauthorized Commitments and Ratifications (04/13/2023)
- NC04-ACQ-106 Obligation vs. Recording the Obligation (04/17/2023)
- NC04-ACQ-108 - IDVs, DO/TOs, and Ordering Periods - Which one to choose? (04/17/2023)
- NC04-ACQ-109 – SOO, SOW, PWS - What's the difference (04/18/2023)
- Introduction to ADPAC 101: Enhancing Customer Partnership and Cooperation, Session 1 of 3, Recored on April 18, 2023
- VATAS (01/18/2023)
- GSA SmartPay Purchase Card Training for Cardholders (01/10/2023)
- VA Online Purchase Card Training (01/10/2023)
- CPRS Tab by Tab: A Basic Orientation (01/19/2023)
- LEAF Academy 101 (01/23/2023)
- LEAF Demo (02/22/2023)
- ADPAC 301: Advanced ADPAC Functions (Course 3 of 3) (02/02/2024)
- ADPAC 201: Basic Training (Course 2 of 3) (04/18/2023)
- VA Talent Management Systems (10/28/2024)
- CompTIA A+ Core 3 Hardware (01/17/2025)
Languages
English
Spoken Advanced
Written Advanced
Read Advanced
Timeline
Program Support Assistant
Department of Veteran Affairs
07.2023 - Current
Program Support Assistant for Primary Care (Detailed Position)
Veteran Affairs Primary Care
01.2023 - 07.2023
Program Support Assistant (Fill in)
Veteran Affairs
02.2022 - 04.2022
EMS Housekeeper
Veteran Affairs
05.2020 - 01.2023
Administrator Assistant ID Manager
Empereon Constar
04.2017 - 03.2018
Customer Service
Jackson Hewitt Tax Service
12.2014 - 04.2016
Externship Medical Assistant
Market Street Chiropractor
03.2010 - 05.2010
Technical or occupational certificate - Certified Medical Assistant
Lincoln Technical Institute
Some college - Business Administration
Southern New Hampshire