Shenetra Parker
Statesville,NC
Summary
Friendly and courteous, seeking a more challenging position where my education and work experience will be utilized to its fullest potential. I strive to consistently deliver excellent customer service, while always maintaining outstanding professionalism. I have exceptional people skills. Years of customer service, while always performing top of the line work. Motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Skilled and paired with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hairstylist
Crowned by Corey
Statesville, N.C
03.2019 - Current
- Greeted customers, answered phones and booked appointments. Provided consultations to clients about their desired hairstyle and hair care needs. Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Customer Service Representative
Parker Hannifin
Statesville, NC
05.2017 - 06.2022
- Responsibilities include greeting customers warmly and ascertaining the problem or reason for calling, handling incoming calls or inquiries from prospective customers, completing paperwork and data entry as required, assisting with placement of orders or canceling orders, and responding to and handling emails.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Hair Stylist (manager)
Raffles Salon
10.2010 - 03.2017
- Responsibilities include: Running a salon to provide top retail sales and staying at the top with our Competitors while also provide beauty services, such as shampooing, cutting, coloring, relaxing, perming and styling hair, massaging and treating scalp, braiding, while providing excellent customer service to ensure all of my clients are satisfied and happy.
Hourly Manager (training for general manager)
Burger King
03.2000 - 04.2010
- Responsibilities include: Job duties range from hiring and training new employees, payroll to taking inventory and placing food orders
- Additional job responsibilities include filling out paperwork, answering phone calls, and ensuring customer satisfaction.
Behavior Technician
home care management
Statesville
07.2008 - 03.2010
- Responsibilities include: Taking care of clients that are assigned
- Primary responsibilities are carrying out the interventions and activities according to the treatment plan
- All activities must be documented to Medicaid and medical records standards, using the approved forms.
Substitute Teacher
iredell statesville schools
02.2006 - 02.2009
- Responsibilities include: Job involves instruction, supervision and training of individuals or groups of students with a wide variety of needs in a regular and/or special education setting
- Job activities include instruction of students in a variety of education environments including classrooms, learning centers, vocational programs, the community and/or other institutional facilities.
Education
BA in Business Administration -
University of Phoenix
Charlotte, NC09-2012
Skills
- Customer Service
- Customer Care
- Typing
- Microsoft Office
- Microsoft Excel
- Data Entry
- Professional telephone demeanor
Certification
Cosmetology License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Hairstylist
Crowned by Corey
03.2019 - Current
Customer Service Representative
Parker Hannifin
05.2017 - 06.2022
Hair Stylist (manager)
Raffles Salon
10.2010 - 03.2017
Behavior Technician
home care management
07.2008 - 03.2010
Substitute Teacher
iredell statesville schools
02.2006 - 02.2009
Hourly Manager (training for general manager)
Burger King
03.2000 - 04.2010
BA in Business Administration -
University of Phoenix
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