Sheneva Segarra
Newburgh,NY
Summary
Dynamic and dependable, with a proven track record in customer service and cash management, honed across roles at notable employers like Hannaford Supermarket. Excelled in fostering customer relationships and resolving complaints, enhancing customer satisfaction. Skilled in POS system operation and adept at maintaining composure under pressure, I consistently contribute to team success and customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Price Chopper
Newburgh, NY
04.2024 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Restaurant Waiter
Hook And Reel
Middletown, NY
06.2022 - 10.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Hannford
Middletown, NY
01.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Hannaford Supermarket
New Windsor
07.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Waitress
Hurricane Grill & Wings
Newburgh, NY
05.2019 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Burger King
Oneonta, NY
05.2015 - 11.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Oneonta Senior High School
Oneonta, NY06.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Cash handling expertise
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
- Merchandise Restocking
- Up-selling techniques
- Customer Relationship Management (CRM)
- Data entry proficiency
- Strong numeracy
- Cross-selling abilities
- Financial shortage analysis
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Customer Relations
- Creative Thinking
- Cash Register Operation
- Cash handling and management
- Relationship Building
- Issue Resolution
- Customer Transactions
- Payment Processing
- Employee Training
- Cash Register Operations
- Product restocking
Timeline
Customer Service Cashier
Price Chopper
04.2024 - 05.2024
Restaurant Waiter
Hook And Reel
06.2022 - 10.2022
Cashier
Hannford
01.2020 - 05.2021
Cashier
Hannaford Supermarket
07.2019 - 12.2019
Waitress
Hurricane Grill & Wings
05.2019 - 08.2019
Cashier
Burger King
05.2015 - 11.2016
Oneonta Senior High School