Shenieka Hardwick
Ceo
Detroit,MI
Summary
To obtain a position as a Customer Support and Service Representative
Provide excellent quality customer service by patiently listening and communicating company policies with empathy. Always maintain a positive attitude in a fast-paced environment. Received a positive feedback rating of 96% based on customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
JLL/ Facilities Service Center
09.2019 - Current
- Always maintained positive attitude
- Ability to work independent
- Multitasking skills Friendly and open personality
- Handled customer inquiries and suggestions courteously and professionally
- Answered 50+ customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Line Leader
Brose Jefferson
08.2013 - 11.2022
- Encourage and motivate operators to meet production
- Report to supervisor during after shift Maintain safe and clean work environment.
- Cut equipment costs by 98% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality
- Assessed processes and production lines for proper setup per instructions and procedures
- Assisted in training new employees and implementing procedural changes
- Monitored product quality to achieve superior quality reputation
- Maintained communication across key departments and senior leadership team
Quality Inspector / Team Leader
Stratosphere Quality
01.2012 - 09.2013
- Inspect parts to specification of work order
- Train new employees on multiple tasks throughout day
- Adapted procedures to mitigate issues and improve deficiencies
- Documented nonconforming material and reported to appropriate team leaders for review and assessment
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
Education
Associate of Applied Science - Medical Assisting
Davenport University
Warren, MI08.2012
Skills
- Report Preparation
- Staff Training
- Credit Card Payment Processing
- Microsoft PowerPoint
Timeline
Customer Service Representative
JLL/ Facilities Service Center
09.2019 - Current
Line Leader
Brose Jefferson
08.2013 - 11.2022
Quality Inspector / Team Leader
Stratosphere Quality
01.2012 - 09.2013
Associate of Applied Science - Medical Assisting
Davenport University
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