Shenika Burns
Huntsville
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consolidated Communications
09.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced response times.
- Monitored call metrics regularly, adjusting approaches to achieve optimal service outcomes.
Caregiver/Lead Medication Technician
Village Care Home LLC
01.2021 - 08.2024
- Assisted clients with personal hygiene, medication management, and mobility, ensuring safety and comfort.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Administered prescribed medications accurately to residents, ensuring compliance with established protocols.
Elderly Caregiver
SYNERGY HomeCare
09.2019 - 01.2020
- Assisted with daily living activities, enhancing client independence and quality of life.
- Provided compassionate care, ensuring comfort and emotional support for elderly clients.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Lead Caregiver
Brazos Home Health
04.2015 - 09.2019
- Trained and mentored new caregivers, fostering a collaborative environment focused on quality care delivery.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Medical Assistance - Medical Assistant
College Health Care Professions
Houston, TX09-2025
Criminal Justice Studies
Blinn College
03.2012
High School Diploma -
Penn Foster Career School
Scranton, PA02-2025
Skills
- Type 35 wpm
- BSL Certification
- CPR Certification
- Computer Proficiency
- HIPAA compliance
- Medical Terminology
- Time management
Accomplishments
Certified Medical Assistance
Certification
- CMA - Certified Medical Assistant
LANGUAGES
English
Personal Information
Timeline
Customer Service Representative
Consolidated Communications
09.2024 - Current
Caregiver/Lead Medication Technician
Village Care Home LLC
01.2021 - 08.2024
Elderly Caregiver
SYNERGY HomeCare
09.2019 - 01.2020
Lead Caregiver
Brazos Home Health
04.2015 - 09.2019
Criminal Justice Studies
Blinn College
Medical Assistance - Medical Assistant
College Health Care Professions
High School Diploma -
Penn Foster Career School
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