Wakeeta Ruffin
Greenville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Care Assistant
MRC
05.2022 - 04.2023
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Sales Representative
Focus Call Center
01.2020 - 04.2021
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Cashier
Five Points
03.2017 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled lottery transactions, and winnings.
- Light cleaning and prepared food.
Education
High School Diploma -
WILLIAMSTON HIGH
Williamston, NC01.1994
Skills
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Information Security
- Data Entry
- Drawer Balancing
- Payment Collection
- POS Systems
- Cash Handling
- Product Sales
- Sitting & Standing long periods
- Type 35 WPM
- Light Housekeeping
- Client Transportation
- Nutrition Planning
Timeline
Customer Service Representative
Conduent
05.2023 - Current
Personal Care Assistant
MRC
05.2022 - 04.2023
Sales Representative
Focus Call Center
01.2020 - 04.2021
Cashier
Five Points
03.2017 - 08.2019
High School Diploma -
WILLIAMSTON HIGH
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