Shenikka Brown
Crandall,TX
Summary
Dynamic management professional with a strong foundation in branch operations, poised for leadership roles that drive organizational success. Recognized for building rapport with team members and members, fostering an environment of trust and collaboration. Committed to enhancing customer satisfaction through effective communication and a positive demeanor, ensuring that both team and members needs are met with empathy and reliability. Known for adaptability and a results-oriented approach, consistently delivering exceptional outcomes while nurturing valuable relationships.
Overview
20
20
years of professional experience
Work History
Assistant Branch Manager
Texas Trust Credit Union (merged With Texas Federal Credit Union in 2022)
Dallas, TX
02.2013 - Current
- Supervise daily branch operations, ensuring adherence to policies and procedures.
- Train and develop new and existing team members by offering constructive feedback and training by utilizing training certifications, reviewing procedures and policies to enhance and develop team performance and service quality.
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw and process successful completion of monthly and quarterly audit.
Infant Teacher
Mary L. Rush Children's College
Dallas, TX
12.2011 - 02.2013
- Taught Abeka Curriculum to class of 6 to 8 infants for Christian development of whole child.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional and communication skills in infants.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
Server/ Head waitress
Pappadeaux Seafood Kitchen
Dallas, TX
12.2005 - 02.2013
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Checked identification to enforce age requirement for alcoholic beverages.
Teller
Texans Credit Union
Dallas, TX
12.2006 - 11.2007
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Executed customer transactions, including deposits, withdrawals, money orders traveler's checks and checks.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained teller drawer to perform bank transactions.
- Maintain and balance ATM cash and ledger weekly.
Education
Associates of Science Degree - Science
Eastfield College
Mesquite, TX05.2002
High School Diploma -
W.W. Samuell High School
Dallas, TX1999
Skills
- Service excellence
- Skilled in using Microsoft Office tools
- Banking services expertise
- Dedicated to continuous learning
- Team development expertise
- Building professional relationships
Timeline
Assistant Branch Manager
Texas Trust Credit Union (merged With Texas Federal Credit Union in 2022)
02.2013 - Current
Infant Teacher
Mary L. Rush Children's College
12.2011 - 02.2013
Teller
Texans Credit Union
12.2006 - 11.2007
Server/ Head waitress
Pappadeaux Seafood Kitchen
12.2005 - 02.2013
High School Diploma -
W.W. Samuell High School
Associates of Science Degree - Science
Eastfield College