SHENITA ANDREWS
Fort Worth
Summary
Results-driven banking and financial services professional with a proven track record of leadership, client relationship management, and operational excellence. Promoted within Charles Schwab for strong performance, problem-solving, and ability to support team success in high-volume environments. Skilled in coaching peers, resolving complex issues, and improving processes. Seeking a management opportunity to lead teams, enhance operations, and drive business results.
Overview
7
7
years of professional experience
Work History
Banking Specialist
Charles Schwab
02.2023 - Current
- Lead high-volume client interactions, delivering tailored banking solutions that improve satisfaction and retention
- Serve as a trusted escalation point for complex account and transaction issues
- Support team development by guiding peers on policies and procedures
- Identify process improvements to increase efficiency and service quality
- Exceed performance metrics while maintaining regulatory compliance
Loan Funder
GM Financial
04.2021 - 07.2022
- Analyzed financial and credit documentation to determine loan eligibility
- Managed loan funding processes with accuracy and efficiency
- Partnered with teams to resolve discrepancies and ensure timely closings
Auditor
GM Financial
01.2019 - 04.2021
- Conducted internal audits to evaluate compliance and operational effectiveness
- Identified control gaps and recommended improvements
Education
Associate of Science -
Tarrant County College District
Skills
- Team Leadership & Development
- Client Relationship Management
- Operations & Process Improvement
- Escalation & Issue Resolution
- Compliance & Risk Management
- Financial Services & Banking Operations
- Performance Metrics & Accountability
- Cross-Functional Collaboration
Timeline
Banking Specialist
Charles Schwab
02.2023 - Current
Loan Funder
GM Financial
04.2021 - 07.2022
Auditor
GM Financial
01.2019 - 04.2021
Associate of Science -
Tarrant County College District