SHENITA EDDINES
Norcross
Summary
Knowledgeable loan officer with five years of experience looking for a new opportunity with a company that values every customer.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Pet Supplies Plus
Lilburn
02.2025 - Current
- Implementing effective visual merchandising strategies to optimize product placement and drive sales.
- Manages a team of 8 employees, providing training, coaching, and performance evaluations.
- Maintaining high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction.
- Conducts regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines.
Telemarketer
Telenet
Athens
11.2024 - 02.2025
- Manage large volumes of outbound calls in a timely manner.
- Utilize active listening skills to identify customer needs.
- Adhere to communication scripts to properly address various topics.
- Utilize upselling techniques to promote additional products.
Universal Banker II
Citizens National Bank of Meridian
Macon
05.2023 - 10.2024
- Developed and maintained relationships with financial planners, individual borrowers, and builders.
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Met with applicants to obtain information for loan applications and to answer questions about the process.
- Analyzed potential loan markets to develop prospects for new loans.
Service Specialist II
STATEWIDE FEDERAL CREDIT UNION
Columbus
08.2019 - 03.2023
- Process daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks.
- Accurately maintain records of each transaction and ensured all documentation and paperwork in place and within compliance.
Store Manager
Petsense
Starkville
06.2016 - 08.2019
- As the Store Manager, I planned and directed the day-to-day operations of the store.
- Developed strategies to improve customer service, drive store sales, increased profitability, created store policies and marketing programs that would increase sales and grow the existing customer base.
- Maintain high store standards and conditions and foster a positive work environment.
Education
Bachelor - Criminal Justice
University of Phoenix
Tempe, AZ 12.2025 - 02.2026
Skills
- Leadership
- Typing
- Business development
- Merchandising
- Banking
- Customer service
- Loan processing
- Microsoft Excel
- Microsoft Outlook
- Cash Handling
- Office experience
- Communication skills
- Customer support
- Cash management
- Store Management Experience
- Team development
Certification
- MLO License
- Driver's License
- Certified Notary Public
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Bachelor - Criminal Justice
University of Phoenix
12.2025 - 02.2026
Retail Store Manager
Pet Supplies Plus
02.2025 - Current
Telemarketer
Telenet
11.2024 - 02.2025
Universal Banker II
Citizens National Bank of Meridian
05.2023 - 10.2024
Service Specialist II
STATEWIDE FEDERAL CREDIT UNION
08.2019 - 03.2023
Store Manager
Petsense
06.2016 - 08.2019