Shente Brown

• Interface with internal executive management members
• Strong, detail oriented, oral, and written communication skills (via phone, email, and in-person) on behalf of division group
• Manage highly sensitive/confidential company records & private data with a high level of discretion
• Reduced operational risks while organizing data to forecast performance trends.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Authenticate the legality of incoming packages and shipments
• Liaise with international offices regarding dispatching, company policies & procedures
• Prepare/submit accurate detailed employee onboarding and scheduling
• Work efficiently with minimum supervision, work well in a fast-paced environment, multi-task requests with changing priorities under tight deadlines (detailed travel, complex expense reports involving multiple international shipments and deliverables) in a professional manor
• Secure package safety and observe transportation requirements
• Manage/ oversee the recruitment efforts and prepare employees for assignments by establishing and conducting orientation and training programs.
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Supplied help to the ups drivers by taking the position of a driver’s helper whenever necessary
• Delivered bulk packages over 70lbs
• Identified defective or damaged packages upon arrival by confirming that each package is scanned and properly inspected
• Cleaned warehouse prepared for delivery and worked in conjunction with other employees to unsure safe and efficient delivery
• Operated equipment such as conveyor belt, scanner, and stretch wrap safely and effectively
• Examined and inspected containers for hazardous materials and handled according to company and government regulations
• Troubleshoot trackers and smart bases to ensure they are operating correctly and send to RPC for repair when defective.

Cum Laude

• 3.7 GPA
• Dean's List 6/10/2021 and 01/13/2021