Shequita Bibb
Customer Service Representative
Summary
Dynamic professional with a proven record at Applebee's Neighborhood Grill & Bar, enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in customer relations and Microsoft Excel, adept at improving operational efficiency. Demonstrated ability to resolve conflicts with empathy, fostering loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
09.2023 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
SYKES
12.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Facilitated smooth account opening processes, making banking more accessible to new customers.
- Educated customers on online banking features, promoting digital adoption and convenience.
Education
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-2018
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Customer service
Active listening
Call management
Data entry
Customer relations
Microsoft Excel
Computer proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Timeline
Server
Applebee's Neighborhood Grill & Bar
09.2023 - 01.2025
Customer Service Representative
SYKES
12.2022 - 05.2023
High School Diploma -
Sidney Lanier High School
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