Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Shequoia Shuman

Customer Service Repre
Hinesville,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Atento
San Antonio, TX
03.2020 - 04.2022
  • Collected and analyzed customer information to prepare product or service reports
  • .Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Customer Service Representative

TitleMax
Savannah, GA
10.2017 - 02.2020
  • 'Managed over 50 customer calls per day
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier

Kroger
Hinesville, GA
04.2015 - 05.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Bradwell Institute
05.2012

Skills

  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Microsoft Excel
  • Google Drive
  • Microsoft Outlook
  • Microsoft Access
  • Intuit QuickBooks
  • Microsoft Windows
  • Strong Analytical and Problem-Solving Skills
  • Auto Dialers
  • Microsoft Office
  • Call Center Operations
  • Data Entry

Certification

First Aid Certification CPR Certification

Additional Information

  • Willing to relocate: Anywhere

Timeline

Customer Service Representative

Atento
03.2020 - 04.2022

Customer Service Representative

TitleMax
10.2017 - 02.2020

Cashier

Kroger
04.2015 - 05.2018

High School Diploma -

Bradwell Institute

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Shequoia ShumanCustomer Service Repre