SHERAH GOURDET
Atlanta,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Operating Owner Manager
I Promised, Beauty
Atlanta, GA
05.2012 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Property Manager
Phenix Salon Suites
Atlanta, GA
12.2020 - 11.2022
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Customer Service Manager
US Bank
Milwaukee, WI
01.2005 - 01.2008
Customer Service Manager
Lifetouch Photography
Atlanta, GA
01.1999 - 01.2005
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Call Center Manager
PrimeStar
Norcross, GA
01.1997 - 01.2000
Education
Certificate Of Completion - Political Communication
Artist Campaign School
Detroit, MI 10.2017 - 11.2017
Certificate Of Completion - Arts Activism
HATCH Training Intensive CoHort
Atlanta Ga 10.2016 - 05.2017
Certificate In Diversity Leadership - Diversity Leadership
NCBI ATLANTA (National Coalition Building Institute)
Atlanta GA 10.2002 - 05.2003
Diploma - Advance College Prep
Harding University High School
Charlotte, NC 08.1994 - 06.1997
Skills
25 Years Customer Service and Operations Management
Timeline
Property Manager
Phenix Salon Suites
12.2020 - 11.2022
Certificate Of Completion - Political Communication
Artist Campaign School
10.2017 - 11.2017
Certificate Of Completion - Arts Activism
HATCH Training Intensive CoHort
10.2016 - 05.2017
Operating Owner Manager
I Promised, Beauty
05.2012 - Current
Customer Service Manager
US Bank
01.2005 - 01.2008
Certificate In Diversity Leadership - Diversity Leadership
NCBI ATLANTA (National Coalition Building Institute)
10.2002 - 05.2003
Customer Service Manager
Lifetouch Photography
01.1999 - 01.2005
Customer Service Call Center Manager
PrimeStar
01.1997 - 01.2000
Diploma - Advance College Prep
Harding University High School
08.1994 - 06.1997
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