SHERAINE BROWN
Mount Vernon,OR
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Universal Banker
Citibank, NA
08.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Assistant Head Teller
Citibank, NA
08.2007 - 08.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Coordinated scheduling for teller staff to ensure adequate coverage during peak hours, optimizing efficiency within the branch.
- Enhanced security measures within the branch through vigilance in following established protocols and reporting any potential breaches immediately.
- Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
- Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
- Trained new hires on customer service policies and procedures.
- Provided exceptional support during audits by maintaining meticulous records of all transactions and documentation.
Teller
HSBC Bank
03.2001 - 08.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Education
Associate of Science - Business Administration
Westchester Community College
Valhalla, NY08.2012
Skills
Branch operations
Analytical Thinking
Customer Needs Assessment
Customer Relationship Management
Team Coaching and Training
Cash handling proficiency
Timeline
Universal Banker
Citibank, NA
08.2022 - Current
Assistant Head Teller
Citibank, NA
08.2007 - 08.2022
Teller
HSBC Bank
03.2001 - 08.2007
Associate of Science - Business Administration
Westchester Community College
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