Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sheralynn Norton

Lawrence

Summary

With over two decades of expertise, including a pivotal role at Precision Glassblowing of Colorado, I excel in account administration and customer relationship development. With my drive to continue building my skills and knowledge in Sage Accounting and a knack for resolving complex billing issues, I've significantly enhanced client satisfaction and streamlined onboarding processes, showcasing my commitment to excellence and proactive problem-solving.

Overview

20
20
years of professional experience

Work History

Account Specialist / Office Manager

Precision Glassblowing of Colorado
02.2005 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Developed training programs for new hires on account management best practices, raising team's overall competency.
  • Streamlined account setup processes, significantly reducing onboarding time and improving client experience.

Education

No Degree - Accounting

Front Range Community College
Westminster, CO

High School Diploma -

Chaparral High School
Parker
05-2003

Skills

  • Account administration
  • Customer service
  • Customer relationship development
  • Office management
  • Proficient in Excel Spreadsheets, Word, Outlook
  • 20 years experience with Sage Accounting Software; some experience with Quickbooks

Interests

I enjoy learning and make a point to read as much as possible Family time is very important, and we enjoy watching movies together, playing games, and exploring new places In addition to having strong family values, I feel it is important to maintain a family-like relationship in the workplace as well

Timeline

Account Specialist / Office Manager

Precision Glassblowing of Colorado
02.2005 - Current

No Degree - Accounting

Front Range Community College

High School Diploma -

Chaparral High School

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Sheralynn Norton