Sheray Welch
Meridian,ID
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
New Hope Services
4696 W Overland Rd Boise ID, 83705
07.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for meetings and appointments, optimizing time management for staff.
- Maintained organized reception area, ensuring professional appearance and welcoming environment.
- Assisted clients with inquiries, providing accurate information and enhancing customer satisfaction.
- Collaborated with team members to improve front desk procedures, increasing overall efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Mister Car Wash
Boise, ID
06.2024 - 02.2025
- Washed 50-150 cars a hour
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site..
- Optimized workflow by rotating between different roles within the car wash process as needed.
Inventory Specialist
Musick Auction
Nampa, ID
10.2023 - 01.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
Brand Ambassador
Dream style remodeling
11.2022 - 03.2023
- I went to different events such as craft fairs and festivals to sign families up for free consultations for doors, windows, and bathrooms
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Seasonal position
CWI bookstore
Nampa, ID
08.2022 - 09.2022
- I helped students use their financial aid to pay for they're school books and supplies as well as direct them to the one stop office when needed
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Manager
Sonic Drive In
Nampa, ID
07.2019 - 09.2022
- Made sure customers had an enjoyable experience
- Was responsible for getting food out in a timely matter
- Focused on group work ethic
- There were times I had to leave sonic due to focusing on my school work
- Operated point-of-sale system, ensuring accurate transactions and prompt service delivery.
- Trained new crew members on operational procedures and best practices for efficiency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Highschool Diploma -
Ridgevue Highschool
Nampa, ID05.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Positive and professional
- Recordkeeping and bookkeeping
Timeline
Receptionist
New Hope Services
07.2024 - Current
Sales Associate
Mister Car Wash
06.2024 - 02.2025
Inventory Specialist
Musick Auction
10.2023 - 01.2024
Brand Ambassador
Dream style remodeling
11.2022 - 03.2023
Seasonal position
CWI bookstore
08.2022 - 09.2022
Manager
Sonic Drive In
07.2019 - 09.2022
Highschool Diploma -
Ridgevue Highschool