Sherdai Griffin
Dallas
Summary
Customer-focused professional with extensive experience in high-volume customer service, claims processing, call center operations, and remote support environments. Proven ability to resolve complex inquiries, maintain compliance with company policies, and deliver consistent service excellence across healthcare, insurance, and corporate service settings. Adept at remote workflows, documentation accuracy, and customer retention.
Overview
6
6
years of professional experience
Work History
Claims Processor
Conduent
01.2023 - 01.2025
- Reviewed and processed medical and benefits claims in accordance with client and plan-specific guidelines
- Analyzed documentation for eligibility, accuracy, and completeness
- Entered and maintained electronic claim records with strict adherence to compliance standards
- Resolved discrepancies while meeting productivity and quality benchmarks
Customer Service Representative
CVS Health
01.2022 - 01.2024
- Provided inbound customer support for pharmacy and healthcare-related inquiries
- Verified member information and resolved billing, coverage, and account issues
- Documented all interactions accurately using internal CRM systems
- Maintained high customer satisfaction scores in a fast-paced environment
Chat Support Specialist
LiveOps
01.2021 - 01.2023
- Delivered real-time customer support via live chat and messaging platforms
- Assisted customers with account inquiries, order issues, and service troubleshooting
- Managed multiple concurrent chat sessions while maintaining accuracy and professionalism
- Documented interactions thoroughly within CRM systems
- Met response-time, quality, and customer satisfaction benchmarks
Customer Support Specialist
Amazon
Dallas
01.2021 - 01.2023
- Assisted customers with order issues, returns, and account troubleshooting
- Managed high call and chat volume while maintaining professionalism
- Followed structured scripts while providing personalized solutions
- Escalated complex cases appropriately to leadership
Call Center Representative
AT&T
Dallas
01.2020 - 01.2022
- Handled inbound service and billing inquiries for residential customers
- Educated customers on products, plans, and service features
- Reduced call escalations through effective problem-solving techniques
- Met and exceeded monthly performance metrics
Client Services Associate
United Healthcare
Dallas
01.2019 - 01.2021
- Assisted members with insurance benefits, eligibility, and claims status
- Ensured HIPAA compliance when handling sensitive information
- Documented interactions thoroughly for audit and follow-up purposes
- Collaborated with internal departments to resolve member concerns
Education
Associate of Applied Science -
University of North Texas
Skills
- Customer Service
- Call Center Operations
- Claims Processing
- Eligibility Review
- Live Chat Support
- Messaging Support
- Remote Work
- HIPAA Compliance
- Confidential Records
- Data Entry
- Documentation Accuracy
- Conflict Resolution
- De-escalation
- CRM Systems
- Case Management
- Multitasking
- High-Volume Settings
Cover Letter
Hiring Manager, I am writing to express my interest in opportunities within your organization that align with my background in customer service, claims processing, and remote support operations. I bring several years of experience supporting customers across healthcare, insurance, and corporate environments, both on-site and remotely.
Throughout my career, I have demonstrated strong attention to detail, excellent communication skills, and the ability to manage high workloads while maintaining accuracy and professionalism. I am particularly skilled in handling sensitive information, resolving complex issues, and delivering service that reflects positively on the organization I represent.
I am confident my experience and work ethic would allow me to contribute immediately to your team. I welcome the opportunity to further discuss how my skills align with your needs.
Thank you for your time and consideration., Sincerely, Sherdai Griffin
Timeline
Claims Processor
Conduent
01.2023 - 01.2025
Customer Service Representative
CVS Health
01.2022 - 01.2024
Chat Support Specialist
LiveOps
01.2021 - 01.2023
Customer Support Specialist
Amazon
01.2021 - 01.2023
Call Center Representative
AT&T
01.2020 - 01.2022
Client Services Associate
United Healthcare
01.2019 - 01.2021
Associate of Applied Science -
University of North Texas