Processed and reviewed vendor invoices for accuracy, ensuring proper matching with purchase orders and resolving discrepancies promptly.
Coordinated billing activities including generating and submitting invoices to clients, tracking payments, and maintaining up-to-date records of accounts receivable and accounts payable transactions.
Collaborated with vendors and internal teams to address payment inquiries, resolve outstanding balances, and support timely and accurate financial reporting.
PROCUREMENT ADMINISTRATOR/SPECIALIST
ISS Facility Services, Inc.
02.2020 - 12.2022
I worked with my team on the following supply chain categories: janitorial, MRO, office supplies, fleet, and employee uniforms and footgear.
I maintained daily coverage of the Procurement Helpdesk email inbox which included employee requests for information on all processes, order approvals for Home Depo Pro, Amazon, Grainger and Staples for 100+ sites across the US and Canada. Helped in setting up employee accounts and how to place orders with preferred vendors.
I assisted with oversight and management of large cleaning equipment and supplies inventories and procurement for all replacement requirements as well as fleet vehicles.
Maintained multiple databases, pricing and adding or removing items from internal catalogs and preparing reports on spend amounts per site.
Ensured compliance with account standards.
Prepared purchase orders and agreements.
I was tasked with assisting AP with statements for vendors that were having payment issues to try and help find solutions for late payments and invoicing issues to alleviate problems going forward.
ACCOUNTS PAYABLE SPECIALIST
ISS Facility Services, Inc.
09.2015 - 02.2020
Responsible for entering and processing all invoices for 7 ISS companies into Docuware and JDE, including all corporate accounts, rents, and utilities nationwide. As well as Employee reimbursements, garnishments, and all internal check requests.
Review Invoices and match to purchase orders while checking for appropriate documentation and approval.
Working with vendors and ISS field employees to resolve payment, account or statement discrepancies or inquiries.
Prioritizing and managing multiple projects simultaneously and followed through on issues in a timely manner, keeping staff updated on progress.
Supported daily business operations by processing and maintaining invoices for 75+ accounts.
Received and distributed incoming mail to appropriate functions.
Within Mass Tort Department, oversaw mail, emails, faxes and inter-office emails.
Organized incoming documents, including medical records, medical authorizations, HIPAA documents, court documents, government documents, orders and court motions.
DATA / DOCUMENT SPECIALIST
Chesapeake Energy / Mockingbird Midstream
08.2010 - 08.2011
Interfaced with Right of Way (ROW) Agents to gather and analyze critical information pertaining to individual landowners and leasing rights for drilling natural gas.
Maintained four gas gathering systems facilitating 30+ projects in each area.
Entered critical data into company database to ensure accurate record-keeping and project planning.
CUSTOMER SERVICE SPECIALIST
Aria Medical Equipment
09.2008 - 05.2009
Executed order tracking and expediting in line with all cost, time and quality requirements.
Collaborated closely with shipping and receiving departments to drive effective logistics.
Cultivated and strengthened relationships with manufacturers, vendors, sales staff and customers.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Accounts Payable/Accounts Receivable and Billing Clerk at Liberty Mission Critical Services, LLCAccounts Payable/Accounts Receivable and Billing Clerk at Liberty Mission Critical Services, LLC