Shereca Florestial
Orlando,Florida
Summary
Diligent and detail-oriented Health Information Management Specialist with thorough knowledge of HIPAA policies and procedures, Privacy and Information Life Cycle Management, and ICD-10-CM / CPT coding. Adept at health systems analysis, operations improvement, and compliance management. Dedicated to maintaining the integrity and confidentiality of medical data within a patient-centered environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registration Representative
AdventHealth – Sports Medicine, Rehab & Pediatrics
- Current
- Register patients accurately per hospital and insurance protocols.
- Verify insurance coverage, collect payments, and maintain EMR accuracy.
- Deliver a welcoming, patient-first registration experience.
Medical Courier
Promed Express Florida
- Current
- Transport sensitive medical documents and specimens between facilities.
- Ensure HIPAA and safety compliance throughout transfers.
- Maintain tracking logs and delivery confirmations.
Lead Associate – Health Information Management (Director in Training)
HCA Healthcare
09.2024 - 10.2025
- Collaborated with HIM leadership to optimize operations.
- Oversaw incomplete records, transcription, ROI, and reconciliation processes.
- Supported trauma, tumor registry, and birth certification functions.
Underpayment Analyst
HCA Healthcare
12.2022 - 09.2024
- Resolved discrepancies in payment processing and verified fee accuracy.
- Managed contracts, rate schedules, and E-Requests with payers.
- Ensured reimbursement accuracy and compliance.
Health Information Management Specialist
HCA Healthcare
05.2022 - 12.2022
- Collected and routed discharged medical records via MEDITECH.
- Processed ROI verifications and physician suspension notices.
- Maintained quality and efficiency in HIM operations.
Medical Records Specialist (Intern)
North Florida Women’s Care
05.2022 - 07.2022
- Reviewed records for accuracy and completeness per policy.
- Managed demographics, insurance data, and referrals.
- Performed data entry for unbilled charts and assisted in merges.
PSE Coordinator
Lowe’s Home Improvement
05.2018 - 05.2022
- Coordinated schedules and projects with independent contractors.
- Ensured readiness of materials for installation or delivery.
- Resolved scheduling and logistical issues to improve satisfaction.
Office Coordinator
TMH Physician Partners
05.2016 - 04.2018
- Managed daily front-office workflows and patient registration.
- Verified insurance and collected co-payments accurately.
Education
MBA - undefined
Florida International University
B.S. - Health Information Management
Florida A&M University
12.2022
Associate of Arts - General Studies
Tallahassee Community College
07.2021
Skills
- Analytical and documentation interpretation
- ICD-10-CM & CPT coding proficiency
- Data warehousing and reporting
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent communication and organization
- HIPAA compliance & attention to detail
- HPF Meditech 3M 360 Encompass
- Expanse Switch 9000
- HIM Enterprise Unbilled Tool
- Health Source Pre-Op Documentation System
Certification
- Six Sigma Green Belt – Florida A&M Univ / LinkedIn Learning (2022)
- Model-Netics – HCA Healthcare (Sept 2025)
- Blood-borne Pathogen Certified – American Health Training (2026)
- HIPAA Awareness Certification – American Health Training (2026)
Affiliations
- Emerging Leaders Program, HCA Healthcare
- Enhancing management and technical skills in HIM operations, compliance, and leadership.
Timeline
Lead Associate – Health Information Management (Director in Training)
HCA Healthcare
09.2024 - 10.2025
Underpayment Analyst
HCA Healthcare
12.2022 - 09.2024
Health Information Management Specialist
HCA Healthcare
05.2022 - 12.2022
Medical Records Specialist (Intern)
North Florida Women’s Care
05.2022 - 07.2022
PSE Coordinator
Lowe’s Home Improvement
05.2018 - 05.2022
Office Coordinator
TMH Physician Partners
05.2016 - 04.2018
Registration Representative
AdventHealth – Sports Medicine, Rehab & Pediatrics
- Current
Medical Courier
Promed Express Florida
- Current
MBA - undefined
Florida International University
B.S. - Health Information Management
Florida A&M University
Associate of Arts - General Studies
Tallahassee Community College