Sherecker Jackson
Cardiovascular Institute of The South
Zachary,LA
21
years of professional experience
Professional Summary
Dynamic and dependable Team Lead Receptionist with strong experience in patient scheduling, insurance verification, and front-desk operations. Skilled in enhancing patient satisfaction, streamlining daily workflows, managing confidential documentation, and supporting efficient office operations. Demonstrates excellent leadership, communication, and teamwork skills while maintaining a professional and welcoming environment. Committed to delivering exceptional customer service, protecting patient confidentiality, and ensuring smooth, efficient daily operations.
Work History
Front Office Team Lead Receptionist
15 Years 9 Months- Overseen front desk operations to promote seamless patient check-in and appointment management.
- Led a team of receptionists in cultivating a harmonious and efficient workplace.
- Coached new staff on office protocols and software tools to drive effective performance.
- Collaborated with medical staff to streamline appointment scheduling and enhance communication efficiency.
- Assessed team performance through regular evaluations, providing actionable feedback to improve overall productivity and morale.
- Led initiatives to optimize workflow processes, resulting in enhanced operational efficiency across front office functions.
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Collaborated with other departments to ensure seamless coordination of guest needs and requests.
- Streamlined check-in/check-out processes, resulting in reduced wait times for guests during high-volume periods.
- Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
Unit Clerk
4 Years 9 Months- Enhanced patient satisfaction by facilitating clear, timely communication between patients, healthcare providers, and interdisciplinary teams.
- Coordinated appointment scheduling, calendar management, and daily administrative tasks to improve unit efficiency and workflow.
- Managed a multi-line telephone system, directing calls, responding to inquiries, and ensuring accurate and professional communication.
- Developed and delivered training for new clerical staff on electronic health record (EHR) systems, administrative procedures, and hospital compliance requirements.
- Streamlined daily administrative operations by identifying workflow inefficiencies and implementing process improvements.
- Supported healthcare team productivity by coordinating unit communications, relaying messages promptly, and facilitating information flow.
- Maintained compliance with HIPAA regulations and patient confidentiality standards while providing exceptional customer service.
Education
Medical Office Administration - Medical Office
Skills
Document Management: Skilled in organizing
maintaining
and updating records and documentation.
Scheduling & Appointment Coordination: Experienced in managing appointments
coordinating schedules
and optimizing daily operations.
Front Desk & Reception Management: Proficient in overseeing reception duties and ensuring smooth office operations.
Confidential Information Management: Committed to protecting sensitive patient information and maintaining confidentiality.
Project Coordination: Strong ability to coordinate tasks
prioritize responsibilities
and meet deadlines.
Professional Call Handling: Experienced in managing incoming and outgoing calls while providing excellent customer service.
Team Collaboration & Leadership: Effective team player with the ability to support colleagues and promote a positive work environment.
Customer Service Excellence: Dedicated to delivering friendly
professional
and responsive service to patients and customers.
Punctuality & Reliability: Dependable
organized
and committed to maintaining consistent attendance and completing tasks efficiently.
Timeline
Front Office Team Lead Receptionist
Cardiovascular Institute of The South
01.2011 - CurrentRead More
Unit Clerk
Baton Rouge General Hospital
04.2006 - 01.2011Read More
Delta College of Arts
Medical Office Administration from Medical Office
Read More