Sheree Bray
Winston-Salem,NC
Summary
At Pest-X Exterminating, Inc., - Office Manager excelled in fostering a culture of excellence and optimizing workflow, significantly enhancing team flexibility and customer service standards. Demonstrated exceptional organizational skills and a commitment to confidentiality, alongside a talent for multi-tasking and scheduling coordination, ensuring peak performance and client satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Pest-X Exterminating, Inc.
03.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Southwest Randolph
Asheboro, NC05.1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
- Bookkeeping
- Credit and collections
- Scheduling Coordination
- Workflow Optimization
Timeline
Office Manager
Pest-X Exterminating, Inc.
03.2013 - Current
High School Diploma -
Southwest Randolph
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