Sheree James

• Answered inbound calls using professional telephone etiquette and service scripts.
• Documented caller details accurately for message delivery and follow-up.
• Routed urgent calls to appropriate contacts following escalation procedures.
• Scheduled appointments and updated customer information in call tracking systems.
• Resolved routine inquiries with clear communication and active listening.

• Coordinated daily office operations, maintaining organized records and smooth administrative workflow.
• Managed calendars, scheduled meetings, and resolved conflicting appointments with minimal supervision.
• Prepared correspondence, reports, and presentations using accurate formatting and clear business standards.
• Tracked confidential documents, ensuring secure filing and timely retrieval for staff requests.
• Monitored supply inventory, placed orders, and maintained stocked workspace for uninterrupted operations.

Medical data entry

ICD-10

Medical terminology

Electronic records and filing

HIPPA and patient confidentiality

Accuracy, typing, and attention to detail