Sheree A Sullivan
Worcester,USA
Summary
Motivated healthcare professional with over 15 years of experience in administrative roles, demonstrating a solid track record in dynamic healthcare environments. Serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing documents. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Unit Secretary
UMass Memorial Health- Memorial Campus-NICU
12.2024 - Current
- Coordinated communication between medical staff, patients, and families to enhance information flow.
- Managed patient records and documentation using electronic health record systems for accuracy and compliance.
- Streamlined appointment scheduling processes to improve departmental efficiency and reduce wait times.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Unit Secretary
UMass Memorial Health – Memorial Campus Emergency Room
05.2020 - Current
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Developed and maintained filing systems to ensure easy access to critical patient information and records.
Ambulatory Service Representative
UMass Memorial Health Care-Cardiology
09.2015 - 05.2020
- Reception & customer service
- Epic registration demographics
- Visit management
- Appointment scheduling (including consults, tests, in-office procedures, follow-up visits, and cross-booking interpreters, social services, radiology, etc.)
- Insurance/coverage verification, co-payment collection
- Front-end review and correcting registration & insurance edits
- Pre-authorization, referral coordination, and referral reconciliation
- Referral work lists
Education
Associate of Arts - Health Administration
Southern New Hampshire University
Hooksett, NH05-2028
GED -
Grafton High School
Grafton, MA05-1992
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Patient scheduling
- HIPAA compliance
- Patient data confidentiality
- Follow-up appointment scheduling
- Data entry
Timeline
Unit Secretary
UMass Memorial Health- Memorial Campus-NICU
12.2024 - Current
Unit Secretary
UMass Memorial Health – Memorial Campus Emergency Room
05.2020 - Current
Ambulatory Service Representative
UMass Memorial Health Care-Cardiology
09.2015 - 05.2020
Associate of Arts - Health Administration
Southern New Hampshire University
GED -
Grafton High School