Shereena Campbell
Far Rockaway,NY
Summary
Results-driven customer service professional skilled in coordinating and managing service operations. Streamlined workflows to enhance efficiency and boost customer satisfaction. Strong collaborator with a strategic approach to problem-solving, delivering effective results in fast-paced environments.
Overview
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Service Coordinator
Ocean Bay Community Corporation Development
Far Rockaway, NY
08.2022 - Current
- Coordinated service delivery and resource allocation for community development projects, improving access and support for community members
- Developed and maintained relationships with community partners, enhancing program collaboration and effectiveness
- Oversaw scheduling and logistics for client appointments, facilitating timely services and improved client experience
- Implemented process improvements that increased operational efficiency and client satisfaction
- Managed case loads for over 25 clients monthly.
Customer Service Representative
Winston Staffing- Metropolitan Transit Authority- Occupational Health Services
New York, NY
01.2022 - 05.2022
- Managed customer inquiries and complaints, ensuring timely resolution and satisfaction
- Provided detailed information on services, policies, and procedures to enhance customer understanding.
- Understood HR policies and procedures to ensure compliance within the organization.
- Assisted Superintendent with Excel reports, special events, and inventory tasks.
- Review daily Operational Reports and advise management on employees not in compliance
- Reviewed daily operational reports and advised management on employee compliance issues.
- Knowledge of HR Policy and Procedures
- Data EntryLog in Employees to Master Excel Spreadsheets
Mail Handler Assistant
Post Office
Flushing, NY
09.2022 - 01.2023
- Sorted and organized incoming mail to ensure timely processing and distribution
- Sorted and organized incoming mail for efficient processing and distribution
- Maintained accurate records of mail deliveries and collections for accountability
- Collaborated with team members to improve workflow efficiency in package processing
- Managed over 50 Packages a day
Security Guard for MTA FR Depot
Alfred Universal
Manhattan, NY
07.2018 - 02.2023
- Logged security details in log book for verification
- Checked patron identification to ensure authorized entry and enhance site security
- Check identification of patrons to verify authorization upon Entry
- Conducted regular patrols to identify potential hazards and report suspicious activities, ensuring safety of personnel and property
Security
Summit Security
Queens, NY
01.2017 - 01.2018
- Verified patron identification to ensure authorized access to restricted areas
- Logged all necessary documents for the safety of the facility
- Monitored designated areas for security threats and patrol grounds to ensure overall security of staff
- Collaborated with management to develop security policies and procedures
- Logged in all necessary documents for the safety of the facility
Passenger Service Agent
Swissport International Inc
JFK Airport, Queens
01.2015 - 01.2016
- Welcomed passengers at the airport entrance and moved them through checkpoints quickly and safely
- Monitored flight arrivals and departures, providing timely public announcements on flight statuses
- Completed pre-boarding checks for passengers, upselling options for additional space
Home Health Aide
Partners In Care Inc
New York, NY
01.2009 - 01.2017
- Assisted clients with daily living activities, including bathing, grooming, and dressing
- Accompanied clients to medical appointments and outings, ensuring timely access to care and social engagement
- Prepared nutritious meals tailored to dietary specifications, promoting clients' health and well-being; assisted with feeding as needed
- Documented client progress and issues in records book, maintaining accurate records for review.
Education
High School Diploma -
Far Rockaway High School
Far Rockaway, NYSome College (No Degree) - Liberal Arts
Queensborough Community College
Queens, NY 09.2007 - 05.2008
Skills
- Resource allocation
- Case documentation
- Recordkeeping skills
- Client representation
- Client advocacy
- Note taking and documentation
- Telephone communication
Certification
8- & 16-Hour Security Guard Certificates, CAMBA, Inc., Rockaway, NY
Timeline
Mail Handler Assistant
Post Office
09.2022 - 01.2023
Service Coordinator
Ocean Bay Community Corporation Development
08.2022 - Current
Customer Service Representative
Winston Staffing- Metropolitan Transit Authority- Occupational Health Services
01.2022 - 05.2022
Security Guard for MTA FR Depot
Alfred Universal
07.2018 - 02.2023
Security
Summit Security
01.2017 - 01.2018
Passenger Service Agent
Swissport International Inc
01.2015 - 01.2016
Home Health Aide
Partners In Care Inc
01.2009 - 01.2017
Some College (No Degree) - Liberal Arts
Queensborough Community College
09.2007 - 05.2008
High School Diploma -
Far Rockaway High School