Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherelle Williams

Charlotte,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Representative

BroadPath Healthcare
Seattle , WS
05.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered benefits questions regarding healthcare insurance.

Remote Customer Service Representative

Whirlpool
Cleveland, TN
12.2018 - 04.2022
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Kitchen Manager

Forsyth Country Club
Winston Salem, NC
02.2015 - 10.2018
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.

Education

High School Diploma -

Brittain Academy
High Point, NC
03-2022

Skills

  • Inbound and Outbound Calling
  • Customer Service
  • Multi-Task Management
  • Computer Proficiency

Timeline

Remote Customer Service Representative

BroadPath Healthcare
05.2022 - 12.2023

Remote Customer Service Representative

Whirlpool
12.2018 - 04.2022

Kitchen Manager

Forsyth Country Club
02.2015 - 10.2018

High School Diploma -

Brittain Academy
Sherelle Williams