Sherelyn Bauer
Billy Johnson Dental Clinic
Copperas Cove
1
Certification
10
years of professional experience
Motivated and people-focused professional with experience in dental assistant volunteering, customer service, health support, sales, and small business operations. Skilled at communicating with patients and customers, managing daily responsibilities in fast-paced environments, and building positive relationships through professionalism and care. Strong background in organization, teamwork, multitasking, and business management.
Diligent Dental Assistant with solid background in dental assisting, focusing on patient care and chairside support. Proven ability to assist in various dental procedures and maintain sterile environment. Demonstrated proficiency in radiographic imaging and patient management.
Work History
Dental Assistant Trainee
6 Months- Assisted dentists during patient examinations and routine dental procedures.
- Prepared treatment rooms and organized instruments before appointments.
- Sterilized dental instruments and maintained infection control standards.
- Recorded patient information and updated dental charts.
- Assisted with taking dental X-rays under supervision.
- Educated patients on oral hygiene and post-procedure care instructions.
- Managed appointment scheduling and provided front-office support.
- Maintained inventory of dental supplies and ensured equipment readiness.
Restaurant Server / Cashier
5 Months- Delivered friendly and efficient customer service in a high-volume restaurant environment.
- Processed cash and card transactions accurately while balancing registers.
- Assisted customers with menu selections and resolved concerns professionally.
- Worked collaboratively with kitchen and front-of-house staff to ensure smooth operations.
- Managed multiple tables and responsibilities while maintaining a positive guest experience.
Small Business Owner / Operator
5 Years 3 Months- Managed daily business operations, customer interactions, scheduling, and sales activities.
- Built strong relationships with customers through excellent service and communication.
- Handled payments, inventory tracking, and organization of business records.
- Promoted products and services through marketing and customer outreach.
- Resolved customer concerns professionally and efficiently.
Customer Service / Sales Experience
9 Months- Assisted customers with product selection, questions, and purchases.
- Maintained a positive and welcoming environment for customers.
- Processed transactions accurately and efficiently.
- Helped meet sales goals through strong communication and product knowledge.
- Managed multiple responsibilities in busy environments.
Health Claims & Benefits Support Representative
3 Months- Assisted clients with inquiries regarding health insurance claims, coverage, and benefits eligibility.
- Processed claim documents with accuracy and followed up on pending issues.
- Delivered quality customer service and complied with HIPAA and company protocols.
- Maintained a 95%+ satisfaction rating through empathy and fast resolution of concerns.
Education
Dental Assistant Program
- Completed training in chairside dental assisting, infection control, and patient care.
- Learned dental terminology, charting, and dental office procedures.
- Received hands-on instruction in instrument sterilization and dental equipment use.
- Trained in assisting with dental examinations and common dental procedures.
Bachelor of Science - Applied Economics
Skills
Customer Service & Client Relations
Dental Office Support
Patient Assistance & Care
Sales & Communication
Small Business Operations
Appointment Scheduling
Cash Handling & Transactions
Team Collaboration
Inventory Management
Problem Solving
Time Management
Administrative Support
Certification
- CPR / First Aid Certification
- Dental Assistant Training
- Anti Money Laundering Act (AMLA) Certificate
Timeline
Dental Assistant Trainee
Billy Johnson Dental Clinic
01.2026 - 07.2026Read More
Restaurant Server / Cashier
Sarah’s Kitchen & Karaoke Lounge
07.2025 - 12.2025Read More
Small Business Owner / Operator
Chekaii’s Ecash & Travel & Tours
01.2020 - 04.2025Read More
Customer Service / Sales Experience
Sunnypoint Function Plaza and Hotel
11.2017 - 08.2018Read More
Health Claims & Benefits Support Representative
Sutherland Global Services
10.2016 - 01.2017Read More
University of Southeastern Philippines
Bachelor of Science from Applied Economics
Read More
American Red Cross
Dental Assistant Program
Read More