SHERENA ADDISON
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Principal Law Typist
NYS Unified Court
Albany, NY
02.2022 - 02.2023
- Streamed the review process of applications for admission to the New York State Bar to ensure accuracy, increasing first-time submissions rates and minimize processing errors
- Maintain accurate computerized records and processing forms
- Verified data entered into database by reviewing, correcting and deleting data.
- Secured information by completing database backups.
- Researched online and offline sources to obtain information for official documents or correspondence.
Child Protective Service Specialist
Office of Children and Family Services
Rensselaer, NY
01.2021 - 02.2022
- Receive reports of suspected child abuse and maltreatment via the Statewide Child Abuse and Maltreatment telephone hotline
- Screen calls for appropriateness, evaluate the information, and prepare and transmit reported cases to local social service districts
- Provide technical assistance to local district staff.
- Responded to claims of abuse, neglect or safety concerns.
- Developed plans to strengthen family units.
NYII Case Manager
Good Shepherd Services
New York, NY
12.2019 - 01.2021
- Oversee the diverse case management needs of approximately 12 residents funded through NYC Administration for Children Services
- Proficient in HRA PACT System, completing intakes and reviewing candidates for placement.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Child Welfare Specialist
New York City, Administration For Children Services
New York, NY
06.2017 - 06.2019
- Accepts and logs cases from the New York State Registry Hotline
- Completed clearances on families within the NYS Connections Database, HHS Connect ATS and HRA
- Assigns and log in service cases
- Prepares and adjusts pending rotation on a daily basis.
- Facilitated family meetings to ensure communication and collaboration between family members.
Senior Case Planner
Harlem Children Zone, Family Treatment Rehabilitation
Harlem, NY
09.2016 - 06.2017
- Develops and implements service plans, safety preparation and emergency planning for stakeholders
- Constructs and coordinates service plans with mandated agencies to ensure that all staff are following protocol enforced by family court regulations
- Reviews, reports and analyzes data related to program performance/ Case Manager Tracking Report
- Provides 24 hour crisis intervention and supportive services
- Provides case consultations upon case reviews and notifying Program Directors of potential flags and concerns
- Assists in developing and executing onboarding training to new prevention staff
- Located resources and made referrals to provide aid to family and children.
- Shared responsibilities with agency team to direct permanency planning of each child.
- Developed and implemented programs to support children's mental health and well-being.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Case Planner
Catholic Charities Neighborhood Services
Queens Brooklyn, NY
08.2015 - 05.2016
- Held a caseload of 12 -15 with intensive services of mental health and substance abuse
- Completed monthly case work statistics using the PROMIS
- Participated in cross program service reviews that supported the planning and coordination of service delivery and service closure
- Created service plans, in conjunction with families, to address safety, behavioral, educational, psychological, and permanency needs; formulated in house trainings for stakeholders on new policy and procedures
- Documented progress reports and permanency reports within NYC Connections Database
- Facilitated family planning conferences to advance permanency for children and families
Case Manager
Edwin Gould Services For Children And Families
Brooklyn, NY
07.2012 - 02.2015
- Ensured the safety and well-being of children placed into foster care system
- Conducted field visits within the home, school, legal, medical, mental health and substance abuse services
- Interpreted and clarified agency’s policies and procedures to stakeholders within the community
- Testified in ongoing NYC Family Court Cases; filed petitions to terminate parental rights
- Investigated claims of abuse and neglect on part of the children to determine if allegations were substantiated
- Documented progress notes, mandatory reports and other pertinent information in NYS CONNECTIONS Database
- Prepared and submitted referrals and reports based on an assessment of the family’s risk factors
- Established reunification of displaced children with their families
Waiver Service Provider, Diem, St. Christopher Ottilie Family of ServicesBrooklyn
, NY
05.2011 - 12.2012
- Designed, implemented and monitored progress of behavior modification plans for adolescents with clinical disorders and at times mildly intellectual disability
- Provided crisis intervention and support services
- Collaborated closely with interdisciplinary team members on development of appropriate case plans to meet individual and family needs.
Therapeutic Case Planner
Little Flower and Children Services
Queens, NY
05.2010 - 06.2011
- Worked with families in turmoil and adolescents with emotional and mental disabilities in achieving reunification
- Maintained records and prepared reports for legal purposes and case records
- Provided 24 hour crisis intervention and support services
- Assisted clients in developing and utilizing effective coping strategies to deal with trauma and crisis
- Attended, presented and completed necessary documentation for case management
- Collaborated closely with interdisciplinary team members on development of appropriate case plans to meet stakeholder needs
- Meet with community groups to develop and maintain service needs and community contacts
Child Protective SpecialistNew York City Administration of Children Services
Bronx, NY
02.2007 - 03.2010
- Assessed emotional, social, developmental, educational, vocational, financial, medical, psychiatric and legal needs of individual and families
- Investigated allegations of child abuse and neglect within 24 hour of initial report
- Prepared and reviewed legal documents to make recommendations in Family Court on behalf of stakeholders
- Appeared and testified in New York Family Court system to provide an overview of the stakeholder’s level of functioning
- Removed children into protective custody when necessary
- Assisted families in obtaining preventive services to control and reduce risk of harm to children and families
- Utilized the NYC Connections Database System to document information, update and record progress notes
- Interviewed members of family within home, school, medical and law enforcement settings
Education
Masters of Public Administration - Public Affairs and Administration
Metropolitan College of New York
Bachelors of Art - Forensic Psychology
John Jay College of Criminal Justice
Skills
- Office Equipment
- Critical Thinking
- Administrative Support
- Microsoft Office
- Records Filing
- Active Listening
- Electronic Transmission
- Administrative Procedures
- Client Assessments
- Intake Management
Timeline
Principal Law Typist
NYS Unified Court
02.2022 - 02.2023
Child Protective Service Specialist
Office of Children and Family Services
01.2021 - 02.2022
NYII Case Manager
Good Shepherd Services
12.2019 - 01.2021
Child Welfare Specialist
New York City, Administration For Children Services
06.2017 - 06.2019
Senior Case Planner
Harlem Children Zone, Family Treatment Rehabilitation
09.2016 - 06.2017
Case Planner
Catholic Charities Neighborhood Services
08.2015 - 05.2016
Case Manager
Edwin Gould Services For Children And Families
07.2012 - 02.2015
Waiver Service Provider, Diem, St. Christopher Ottilie Family of ServicesBrooklyn
05.2011 - 12.2012
Therapeutic Case Planner
Little Flower and Children Services
05.2010 - 06.2011
Child Protective SpecialistNew York City Administration of Children Services
02.2007 - 03.2010
Masters of Public Administration - Public Affairs and Administration
Metropolitan College of New York
Bachelors of Art - Forensic Psychology
John Jay College of Criminal Justice
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