Sheretia Graves
Prentiss,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maximus
Hattiesburg, MS
11.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assistant Store Manager
Dollar General
Prentiss, MS
04.2020 - 06.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Debone Line Worker
wayne sanderson
Collins, MS
02.2018 - 02.2021
- Sorted and separated poultry parts for further processing.
- Removed bones from poultry meat using hand knives or automated machines.
- Adhered to all safety protocols while operating machinery on the debone line.
- Reported any problems or malfunctions immediately to supervisors or maintenance personnel.
Cashier
Walmart
Port Allen, LA
10.2016 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Insulator Helper
Safway Services
Gonzales, LA
02.2015 - 08.2016
- Assisted in measuring and cutting insulation materials for installation.
- Helped to move, lift and position insulating material into place.
- Wrapped insulated pipes with wire mesh or fiberglass cloth prior to applying insulation coating.
Firewatch Officer
Jacobs Field Services
Baton Rouge, LA
12.2013 - 12.2014
- Trained personnel on proper use of firefighting equipment, evacuation protocols, and other related topics as needed.
- Monitored areas when welders were working and where other heat-related tasks were occurring.
- Stood ready with fire suppression equipment such as fire extinguishers to watch for flare-ups.
Education
High School Diploma -
Mount Olive Attendace Center
Mount Olive, MS05-2010
Skills
- Paperwork Processing
- Data Collection
- Scheduling
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Customer Service
- Call Center Operations
Timeline
Customer Service Representative
Maximus
11.2021 - Current
Assistant Store Manager
Dollar General
04.2020 - 06.2024
Debone Line Worker
wayne sanderson
02.2018 - 02.2021
Cashier
Walmart
10.2016 - 01.2018
Insulator Helper
Safway Services
02.2015 - 08.2016
Firewatch Officer
Jacobs Field Services
12.2013 - 12.2014
High School Diploma -
Mount Olive Attendace Center