Sheretta Miles
Jacksonville,NC
Summary
Dynamic Account Manager with a proven track record at Healthcare Services Group, enhancing client satisfaction and maximizing market returns. Excelled in customer service and account management, adept at resolving issues and driving sales development. Skilled in teamwork and collaboration, consistently achieving goals through strategic campaign execution and effective team training.
Overview
14
14
years of professional experience
Work History
Account Manager
Healthcare Services Group
08.2016 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Identified key entry points to enhance market penetration and maximize returns.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cashier
Cookout
08.2010 - 08.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Education
Coastal Carolina Community College
Jacksonville, NCHigh School Diploma -
White Oak High School
Jacksonville, NC05.2003
Skills
- Customer Service
- Account Management
- Campaign execution
- Sales Development
- Team Training
- Report Writing
- Teamwork and Collaboration
- Issue Resolution
- Goal-Oriented
Timeline
Account Manager
Healthcare Services Group
08.2016 - Current
Cashier
Cookout
08.2010 - 08.2012
No Degree - Education
Coastal Carolina Community College
High School Diploma -
White Oak High School
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