Sheretta Robinson
North Brunswick,NJ
Summary
Dynamic Facility Administrative Assistant with proven expertise at , adept at coordinating customs appointments and ensuring compliance with aviation security standards. Skilled in calendar management and customer service, I excel in maintaining accurate records and facilitating seamless onboarding processes, enhancing operational efficiency and employee readiness.
Overview
40
40
years of professional experience
Work History
Facility Administrative Assistant
Choice Aviation Services
03.2024 - Current
- Managed the initial customs appointment process for new employees, contractors, and vendors to ensure full compliance with aviation security protocols.
- Acted as a key point of contact between the airline, airport authorities, and CBP officers to coordinate onboarding clearance.
- Organized and tracked all customs-related schedules, documentation submissions, and approval statuses in secure internal systems.
- Reviewed identification and pre-employment materials before submitting appointment requests to customs officials.
- Supported the Facilities and HR teams with administrative tasks, including record maintenance, setting up employees for training, communication support, and data processing.
Facility Administrative Assistant
Swissport Cargo Services
03.2021 - 03.2024
- Coordinated and scheduled all initial Customs & Border Protection (CBP) appointments for new hires and authorized personnel, ensuring compliance with federal aviation security standards.
- Served as the primary liaison between airline staff, airport operations, and customs officials to facilitate smooth onboarding and clearance processes.
- Maintained accurate records of customs appointments, documentation requirements, and clearance statuses in accordance with TSA and CBP regulations.
- Verified identification, employment eligibility, and required background paperwork prior to submitting customs appointment requests.
- Managed high-volume scheduling using internal systems and CBP calendars, prioritizing time-sensitive or operationally critical requests.
- Ensured all new employees met customs prerequisites ahead of their start date to prevent delays in facility access.
- Provided administrative support to the Facilities and HR departments, including data entry, file management, and communication tracking.
Origin Data Capture Specialist
United Parcel Service, UPS
05.1995 - 03.2021
- Processed the incomplete documentation for international shipments
- Collaborated with International Customs offices and customers regarding impending shipments with incomplete documentation to help expedite delivery
- Maintained ISPS system for management
- Produced a variety of management reports on a monthly basis
Credit and Collections Representative
United Parcel Service, UPS
06.1990 - 04.1995
- Made collection calls to clients
- Initiated past due letters
- Minimized credit risks for targeted accounts
- Monitored and resolved aged receivable balances and disputes
- Prepared write offs and files to be placed with collection agencies and attorneys
Office Administrative Technician
United Parcel Service, UPS
06.1986 - 06.1990
- Researched and responded to customer telephone inquiries
- Accurately processed invoices
- Coordinated driver route delivery and maintained pick-up logs
- Tracked and uploaded computerized delivery logs
- Tracked employee man hours, seniority status, vacation schedules and attendance records
Skills
- Filing systems
- Document preparation
- Maintenance scheduling
- Calendar management
- Meeting coordination
- Customer service
Timeline
Facility Administrative Assistant
Choice Aviation Services
03.2024 - Current
Facility Administrative Assistant
Swissport Cargo Services
03.2021 - 03.2024
Origin Data Capture Specialist
United Parcel Service, UPS
05.1995 - 03.2021
Credit and Collections Representative
United Parcel Service, UPS
06.1990 - 04.1995
Office Administrative Technician
United Parcel Service, UPS
06.1986 - 06.1990