Sheri Campbell
Jacksonville,AR
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
28
28
years of professional experience
Work History
Assistant Front Office Manager
Jfk Dental Care
North Little Rock, Arkansas
11.2023 - 06.2025
- Assisted patients with appointment changes or cancellations as needed.
- Investigated customer complaints and took corrective action when necessary.
- Completed end of day tasks including reviewing reports for accuracy.
- Created reports related to guest feedback surveys and service quality metrics.
- Verified accuracy of patient’s insurance and remaining benefits at check-out time.
- Collecting patient payments and delinquent insurance and patient accounts.
- Confirmed all scheduled appointments for the following day.
- Participated in recruitment activities such as interviewing potential candidates.
- Provided leadership by setting an example for other employees to follow.
- Maintained accurate records of patient accounts using the Dentrix Dental Program.
- Supervised night audit process including reviewing reports for accuracy.
- Monitored front desk staff performance, ensuring adherence to practice standards.
Barista
Grinds Coffee Shop
Cabot, Arkansas
05.2022 - 01.2024
- I make coffee and provide excellent customer service to our customers daily.
- I handle cash and credit card payments as well as assisting the manager and supervisors with the daily tasks of running the coffee shop.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Hygiene Coordinator
HMS Dental
Cabot, AR
11.2015 - 07.2017
- Some of my duties included scheduling appointments for the Doctor and Hygienist, filed dental insurance claims, worked recall lists, and greeted/dismissed patients.
- Identified opportunities for improvement in existing systems and processes related to hygiene practices.
- Reviewed daily logs for accuracy regarding probe readings, cleaning and treatment schedules.
Treatment Coordinator
Fields Family Dentistry
Cabot, AR
02.2010 - 11.2015
- Some of my duties included making treatment plans for patients, collecting money and processing insurance payments, entering in new patients when needed, and scheduling all dental appointments.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Provided support to clinical staff with insurance verification and authorization processes.
Dental Assistant and in the Front office
Doctor Larry Henderson
Sherwood, Arkansas
04.1997 - 02.2011
- Some of my duties included assisting Doctor in treatment, took diagnostic x-rays, assisted Hygienists when needed, cleaned and sterilized instruments, scheduled all appointments for Doctor and Hygienists, processed insurance payments and patient payment, processing end of day collections, and worked recall schedule for Hygienists.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Conducted routine maintenance of equipment used in dentistry operations.
- Kept accurate records of dental treatments provided for each patient's visit.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Maintained a neat, clean and organized environment throughout the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on proper oral hygiene techniques and habits.
- Ensured compliance with infection control policies and procedures.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Skills
- I have extensive training in accounts receivable and payable Including, but, not limited to, delinquent accounts, scheduling appointments and maintaining a perfect day schedule for the employer and employees
References
- Jena Munday, (501)605-2827, Former Office Manager at Fields Family Dentistry
- Teraysa Webb, (501)944-4139, Dental Hygienist at Fields Family Dentistry
- Dr. Bryan Dunlap, (501)975-1539, Family Friend
Timeline
Assistant Front Office Manager
Jfk Dental Care
11.2023 - 06.2025
Barista
Grinds Coffee Shop
05.2022 - 01.2024
Hygiene Coordinator
HMS Dental
11.2015 - 07.2017
Treatment Coordinator
Fields Family Dentistry
02.2010 - 11.2015
Dental Assistant and in the Front office
Doctor Larry Henderson
04.1997 - 02.2011