SHERI CARVER
Gainesville,GA
Summary
Dynamic customer service professional with a proven track record at Hall County Animal Services and Animal Medical Care, excelling in conflict resolution and building rapport. Skilled in staff training and data entry, I enhanced customer loyalty and improved operational efficiency, contributing to a 26% increase in repeat business through empathetic communication and effective problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Humane Society of Forsyth County
Cumming, Ga
08.2025 - Current
- Managed appointment scheduling and client communications to ensure efficient clinic operations.
- Assisted veterinarians with patient check-ins, fostering a welcoming environment for pet owners.
- Processed payments and maintained accurate financial records to enhance operational efficiency.
- Implemented new software systems to streamline client data management and improve service delivery.
Customer Service Representative
Animal Medical Care
Gainesville, GA
04.2025 - Current
- Managing high-stress work environment.
- Scheduling approximately 30+ patients for appointments daily.
- Navigating situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responding to customer requests for products, services, and company information.
- Acting as a liaison between clients and the Veterinary Staff including up to 5 licensed Veterinarians.
Administrative Supervisor
Hall County Animal Services
Gainesville, GA
07.2017 - 03.2025
- Trained 4 employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Helped to raise the save rate in the shelter through implementing new ideas and concepts.
- Raised the average monthly Adoption Rate from approximately 30 adoptions per month to 200 adoptions monthly.
Education
No Degree - Psychology
Gainesville State College
Gainesville, GA05-1995
High School Diploma - undefined
Gainesville High School
Gainesville, GA05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Problem Solving
- Computer proficiency
- Professional telephone demeanor
- Data collection
- Administrative support
- Prioritization
- Staff training
- Building rapport
- Filing
- Product education
- Key holder experience
Accomplishments
- Helped Hall County to achieve "no kill" status by raising the Live Save Rate from 68% to 94%.
- Began position with Hall County Animal Services as Adoption Specialist, then became Intake Coordinator. Was promoted to Volunteer/Foster Program Coordinator, and then Supervisor over the Department.
- Developed a rapport with Animal Rescue Groups as well as Volunteers and Fosters in the Community.
- Shifted focus to educating the public on Life Saving Procedures for shelter pets.
- Became the March of Dimes Ambassador Family for 2015 and was a Speaker for March of Dimes events that year to educate the public about Preterm Birth Infants and Premature Births. Led the March of Dimes March in 2015.
Certification
- Sales Essentials Certificate
- Fear Free Shelter Program Certification - 2024
- Mattie's University Classes
Timeline
Veterinary Receptionist
Humane Society of Forsyth County
08.2025 - Current
Customer Service Representative
Animal Medical Care
04.2025 - Current
Administrative Supervisor
Hall County Animal Services
07.2017 - 03.2025
High School Diploma - undefined
Gainesville High School
No Degree - Psychology
Gainesville State College