SHERI CATALINA
Denver,CO
Summary
Professional office support specialist with extensive experience in administrative functions. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless operations and goal achievement.
Overview
30
30
years of professional experience
Work History
Administrative Assistant III-Background Investigation Specialist
COLORADO DEPT. OF REVENUE/ENFORCEMENT BUSINESS GROUP/AUTO INDUSTRY DIVISION AND DEALER BOARD
06.2011 - Current
- Applying job specific knowledge necessary to guide and or direct applicant applying for dealer, manufacturer, manufacturer distributor, manufacturer representatives, buyer's agent, and salesperson licenses in person or by telephone
- Experience in reading, understanding and accurately applying compliance code, regulations, and laws
- Extracting and reporting data collected through a variety of databases, including licensing and inventory tracking data, to produce internal reports
- Experience managing a high-volume workload
- Currently hold a Picard that I use to order supplies for the division and do a month end statement for budgeting monthly
- Conduct backgrounds and evaluate applicants' criminal history, tax history, additional background, and financial interests in other Businesses to determine suitability for licensure
- Deny or approve criminal history backgrounds through CBI/FBI under delegation of Authority
- Create denial letters to salespeople and dealers that have mandatory disqualifiers
- Follow up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with the rules, regulations and procedures
- Implement methods, procedures, processes to improve workflow and productivity
- Excellent interpersonal skills that include communicating with others via verbal conversation and written communication
- Review and analyze licensing applications to determine if the license submitted has all documents as required by all applicable Colorado Revised Statues, specific regulations, licensing guidelines, and internal policies
- Process full background checks on Bill of Sales for dealers to approve full use plates
- Processing mail, sorting and distributing, as necessary
- Research information and prepare a Bond Cancellation letter for dealers and salespeople as required
- Prepare documents for scanning by coding, batching and shipping to Pueblo for input into the IDS imaging system
- Prepare daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives
- Cross trained to fill other specific licensing positions
- Identified and helped resolve staff conflicts and problems
- Delegated and reviewed work product for the team and identified different coordination in day-to-day activities needed for completion of tasks
Independent Administrative Contractor
MKB ENTERPRISES
04.2008 - 05.2009
- Operation of Excel Software and Word to maintain ownership records of production properties in assigned areas
- Prepared land maps for contractors to ensure what areas were being leased from landowners
- Process documents from interest owners to maintain a correct division of interest
- Prepared correspondence in final form using correct grammar, spelling, capitalization, formats and punctuation
- Administered strong customer service and relation skills with fellow employee
- Assisted royalty owners in obtaining requested information
- Researched and compiled information to create legal documents for the attorney in formatting title opinions
- Prepared and typed leases, order for payments, and LPR's for the company in an efficient manner
- Maintained the database for tracking project documents
- Collected and compiled information received in response to external and internal requests
- Maintained and corrected division of interest when payouts and completions occurred
- Administered mass mailings and maintained lease packets in files
Administrative Assistant III
DENVER DEPARTMENT OF HUMAN SERVICES
11.2006 - 04.2008
- Used extensive computer knowledge in databases such as; Excel, CBMS (Colorado Benefit Management System), TRAILS(State wide Child Welfare System), ACSES (Tracks all child support enforcement systems), WESTI (Historical Denver County Housing), , CHATS/ASPEN (Child Care Automated Tracking System), eMCF (Entranet Master Case File System), MS Office and Word, CBI (Lexis-Nexus), Email, MCF (Master Case File)
- Verified and cross-referenced the identity of individuals in the state systems such as GGCC
- Data entered and updated records for children receiving Child Welfare Services
- Worked directly with payroll monthly in correcting problem logs for payroll to facilities where children were being placed
- Pulled court reports from Child Protection Legal, Denver Juvenile Court, and CBI reports for children being placed in facilities
- Performed specialized/technical office support functions to a wide variety of caseworkers
- Maintained effective working relationships both internally and externally
- Strong customer service skills in fingerprinting clients for Foster Care review and communicating with other facilities where children were being placed for assistance
- Typed court review documents for case management preparing for court
- Sent payment approvals to payroll for payment to facilities
Administrative Assistant III
DENVER DEPARTMENT OF HUMAN SERVICES
09.1995 - 11.2006
- Greeted and assisted customers at the front desk serving as a resource for services being provided by the Denver Dept
- Of Human Services
- Used extensive computer knowledge in the Microsoft applications and systems provided by and administered through the State of Colorado Department of Human Services
- Created a records trail by using a database incorporated into a Web based technology to track and trace automated records, and to create and record physical records ensuring accuracy and integrity of the location of over one million automated pieces of information and whereabouts of an estimated 1.5 million physical records
- Worked in a call center answering a multi-line phone system assisting clients needing transportation to and from medical appointments
- Compiled data from a variety of source systems to perform an adequate case/family clearance
- A clearance is an issuance of a household number to identify family structure and the unique identifier to defer fraud
- Maintained and tracked all incoming correspondences to ensure that they were being sent to the appropriate division for a timely response
- Delivery and pick up of files and correspondences throughout the department
- Purging of files
Education
High school diploma -
HOLY FAMILY HIGH SCHOOL
Denver, CO01.1984
Skills
- Data analysist
- Memory retention
- Regulatory compliance
- Microsoft Excel
- Document preparation
- Background checks
- Customer service
- Record management
- Process improvement
- Team collaboration
- Workflow coordination
- Effective communication
- Conflict resolution
- Time management
- Inventory tracking
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Computer proficiency
- Documentation and recordkeeping
- Invoice processing
- Mail handling
- Meticulous attention to detail
- Spreadsheets
- Prioritization
- Spreadsheet management
- Purchase orders organization
- Training and coaching
- Quality assurance
Timeline
Administrative Assistant III-Background Investigation Specialist
COLORADO DEPT. OF REVENUE/ENFORCEMENT BUSINESS GROUP/AUTO INDUSTRY DIVISION AND DEALER BOARD
06.2011 - Current
Independent Administrative Contractor
MKB ENTERPRISES
04.2008 - 05.2009
Administrative Assistant III
DENVER DEPARTMENT OF HUMAN SERVICES
11.2006 - 04.2008
Administrative Assistant III
DENVER DEPARTMENT OF HUMAN SERVICES
09.1995 - 11.2006
High school diploma -
HOLY FAMILY HIGH SCHOOL
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