SHERI CURRY
Tyler,Texas
Summary
Reliable underwriting support professional with full knowledge of the underwriting process and skills in evaluating provided information, producing reports and maintaining file systems. Familiar with preparing quotes, obtaining information and reviewing applications. Dynamic professional who successfully prioritizes and multitasks while working on different projects.
Overview
24
24
years of professional experience
Work History
Underwriting Service Assistant
State Farm
03.2021 - Current
- Critical thinker in the form of assisting customers with completing auto insurance applications
- Ability to handle multiple screens for problem solving
- Able to work independently to achieve personal & team daily goals
- Fact finder to find the correct resolution for all issues.
Customer Service
Tyler Pipe/Division Of Mcwane
07.2017 - 04.2020
- Answering phones & inputting monthly invoices for billing.
Administrative Assistant
City of Tyler
03.2017 - 07.2017
- Answering phones, office filing, making copies as well as researching city documents & ordinances.
Client Service Manager
Texas Home Health
06.2016 - 02.2017
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Escalations Management
Walmart Cooperate
02.2016 - 06.2016
- Assisting customers with online orders
- Corresponding with the local Walmart Stores on order policies.
Technical Support Specialist
AT&T
Richardson, TX
11.2005 - 05.2015
- Answer customer's questions about products, prices, availability, product uses, and credit terms
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
- Confer with network users about how to solve existing system problems
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Work at Home Reservations Agent
Hilton Worldwide
Carrollton, TX
02.2009 - 07.2013
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Sales Representative
AT&T
Arlington, TX
02.2003 - 11.2005
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Answer telephones to provide information and receive orders.
Sales Account Representative
AT&T
Arlington, TX
07.2000 - 02.2003
- Checks inventory to make sure requested product is available
- Computes price and any appropriate discounts
- Handles customer complaints
- Verifies customer information is correct and up-to-date
- Reviews orders for accuracy and completion
- Strives to sell customer additional merchandise.
Education
Bachelor Of Arts - English
Wiley College
Skills
- Raw New/Added Processor
- Microsoft Word
- Excel
- Microsoft Outlook
- Critical Thinking
- Quality Assurance
- Documentation
- Detail Oriented
Timeline
Underwriting Service Assistant
State Farm
03.2021 - Current
Customer Service
Tyler Pipe/Division Of Mcwane
07.2017 - 04.2020
Administrative Assistant
City of Tyler
03.2017 - 07.2017
Client Service Manager
Texas Home Health
06.2016 - 02.2017
Escalations Management
Walmart Cooperate
02.2016 - 06.2016
Work at Home Reservations Agent
Hilton Worldwide
02.2009 - 07.2013
Technical Support Specialist
AT&T
11.2005 - 05.2015
Sales Representative
AT&T
02.2003 - 11.2005
Sales Account Representative
AT&T
07.2000 - 02.2003
Bachelor Of Arts - English
Wiley College
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