Sheri DeMarco
Crestwood,IL
Summary
Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
1
1
year of professional experience
Work History
General Manager
Janie And Jack
Orland Park, IL
04.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Store Manager
Bath & Body Works
Orland Park, IL
12.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Approved regular payroll submissions for employees.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Unit Secretary
Palos Community Hospital
Palos Heights, IL
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Conducted patient intake interviews to collect medical information and insurance details.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Provided patient information to facilitate timely admissions and discharges.
- Retrieved physicians' paperwork, including lab test requests.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Executed clerical tasks and assisted with all unit duties as directed.
- Facilitated timely execution of all lab tests and medication refills.
- Addressed, documented, and responded to incoming correspondences to address client queries.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Called patients to schedule cardiac appointments, consistently double-checking information and availability.
- Managed medical practice administrative needs to provide patient satisfaction.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Assistant Manager/Optician
LensCrafters
Joliet, IL
- Planned and prepared workflow schedules, delegating tasks for 30-member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Cardiovascular Medical Assistant
Cardiovascular Consultants
Oak Lawn, IL
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Assistant Store Manager
Victoria's Secret
Orland Park, IL
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
Store Manager
Bath & Body Works
Chicago Ridge, IL
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Implemented succession planning by training and developing 50 associates into leadership positions.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education
High School Diploma -
Reavis High School
Burbank, IL05.1987
Esthetician -
Paul Mitchell Skin School
Tinley Park, IL05.2011
Skills
- Customer service
- Store operations oversight
- Sales professional
- Staff training and development
- Outstanding communication skills
Timeline
General Manager
Janie And Jack
04.2022 - Current
Assistant Store Manager
Bath & Body Works
12.2021 - Current
Unit Secretary
Palos Community Hospital
Assistant Manager/Optician
LensCrafters
Cardiovascular Medical Assistant
Cardiovascular Consultants
Assistant Store Manager
Victoria's Secret
Store Manager
Bath & Body Works
High School Diploma -
Reavis High School
Esthetician -
Paul Mitchell Skin School
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