Sheri Heter
Summary
Customer-oriented store manager offering years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Store Manager
Dollar General Store
Mooresville
08.2023 - Current
- Managed store operations, ensuring compliance with company policies and procedures.
- Ensured high standards of customer service through staff engagement and training.
- Supervised staff, providing training and support to enhance team performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management, including stock levels and product ordering processes.
- Maintained a safe and clean store environment for customers and employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Store Manager
Walgreens
North Vemon
01.2022 - 01.2024
- Managed team training to enhance staff skills and customer service.
- Maintained clean, safe, organized store environment focused on customer experience.
- Payroll input.
- Maintaining budgets and scheduling.
- Developed teams by implementing policies and procedures for operational consistency.
- Customer focused Pharmacy operations.
- Managed store operations, ensuring compliance with company policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
Store Manager
Dollar Tree
Indianapolis
06.2021 - 12.2021
- Led team training sessions to enhance skills and performance.
- Prioritized customer satisfaction by addressing inquiries and resolving issues.
- Processed payroll data accurately to ensure timely employee compensation.
- Oversaw budget management and scheduling for project timelines.
operations supervisor
Kohl's
Franklin
04.2019 - 06.2021
- Customer service, processing returns and payments.
- Processed sales transactions accurately to ensure customer satisfaction.
- Maintaining stockroom organization by back stocking excess merchandise, keeping track of supplies, sending returns back to warehouse, and unloading and loading of trucks.
- Executed merchandising strategies on sales floor to enhance product visibility.
Store Manager
Walgreens
Martinsville
12.2001 - 11.2019
- Managed pharmacy operations with a focus on customer service.
- Ensured store cleanliness, safety, and organization to promote positive customer experiences.
- Led team management and training initiatives to enhance staff capabilities.
- Developed teams while adhering to policies and procedures to maintain operational standards.
- Maintaining budgets and scheduling.
- Entered payroll data accurately into the system.
Education
General studies -
Moreno Valley High School
Moreno Valley, CASkills
- Inventory management
- Visual merchandising
- Cash handling
- Payroll administration
- Leadership
- Supervising experience
- Time management
- Customer service
Timeline
Store Manager
Dollar General Store
08.2023 - Current
Store Manager
Walgreens
01.2022 - 01.2024
Store Manager
Dollar Tree
06.2021 - 12.2021
operations supervisor
Kohl's
04.2019 - 06.2021
Store Manager
Walgreens
12.2001 - 11.2019
General studies -
Moreno Valley High School