Sheri Howell
Moscow,PA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
25
25
years of professional experience
Work History
Office Manager
The Lager Haus
Tafton, Pennsylvania
05.2026 - Current
- Managed office operations for The Lager Haus taproom and hospitality team.
- Scheduled staff shifts and coordinated daily coverage needs.
- Processed invoices, bills, and payment records using bookkeeping systems.
- Maintained employee files, timecards, and payroll paperwork.
- Communicated with vendors for supplies, deliveries, and service needs.
- Supported hiring tasks, interview scheduling, and onboarding paperwork.
- Organized office records, permits, and compliance documents.
- Handled customer inquiries and resolved guest service issues.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Manager
Wreckers international
Tannersville, Pennsylvania
05.2001 - 02.2019
- Dispatched tow trucks.
- Answered multiple phone lines.
- Was able to multitask between phone calls and dispatching on the radio.
- Dealt with customers as well as unhappy customers due to the police taking their cars.
- Did abandoned paperwork on cars.
- Processed invoices, bills, and payment records using bookkeeping systems.
- Maintained employee files, timecards, and payroll paperwork.
- Communicated with vendors for supplies, deliveries, and service needs.
- Supported hiring tasks, interview scheduling, and onboarding paperwork.
- Organized office records, permits, and compliance documents.
- Handled customer inquiries and resolved guest service issues.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ensured compliance with applicable laws regarding employment practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
Pocono Mountain High School
Swiftwater, PASkills
- Microsoft Excel
- Payroll administration
- Bookkeeping systems
- Accounts payable
- Staff scheduling
- Customer service
- Problem solving
- Written communication
- Conflict resolution
- Attention to detail
- Employee supervision
- Scheduling
- Staff management
- Scheduling coordination
- Administrative oversight
- Account reconciliation
- Bookkeeping
Timeline
Office Manager
The Lager Haus
05.2026 - Current
Office Manager
Wreckers international
05.2001 - 02.2019
Pocono Mountain High School