Summary
Overview
Work History
Education
Skills
Timeline
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Sheri Luna

Salt Lake City,UT

Summary

Detail-oriented professional with strong customer service skills and experience in visual merchandising. Demonstrates an ability to manage multi tasks efficiently while maintaining a positive customer service experience. Adept in inventory management and implementing merchandising standards to enhance store performance.

Overview

8
8
years of professional experience

Work History

Merchandiser

Walmart
Kearns, UT
01.2018 - 05.2018
  • Cleaned and organized display cases, shelves and aisles.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Maintained a clean and organized work environment at all times.
  • Organized displays according to company standards and specifications.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Performed regular price checks on select items throughout the store location.
  • Assisted customers with locating desired items within store locations.
  • Printed labels and tags for for-sale merchandise.
  • Placed prices and descriptive signage to enhance displays and promote items.

Customer Service Representative

ACS
Sandy, Utah
12.2009 - 06.2010
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

High School Diploma -

Layton High School
Layton, UT
06-1991

Skills

  • Customer complaint resolutions
  • Product restocking
  • Cash handling
  • Communication skills
  • Team collaboration

Timeline

Merchandiser

Walmart
01.2018 - 05.2018

Customer Service Representative

ACS
12.2009 - 06.2010

High School Diploma -

Layton High School

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Sheri Luna