Sheri Richardson
Dallas,TX
Summary
Experienced with assessing property damage and determining appropriate claim settlements. Utilizes analytical skills to evaluate claims accurately and efficiently. Knowledge of industry regulations and best practices ensures compliance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Allcat Claims Service
02.2024 - Current
- Minimized potential for fraud by conducting meticulous research on each claim, including interviews with involved parties and examination of evidence.
- Delivered comprehensive reports on completed claims that facilitated decision-making processes for upper-level management.
- Maximized productivity with proficient utilization of claims management software for documentation and tracking purposes.
- Ensured proper payment calculations by accurately interpreting policy coverage details in relation to individual claim circumstances.
- Assisted colleagues in complex cases, sharing expertise and insights to reach fair resolutions swiftly.
Property Adjuster
EA Renfroe
04.2023 - 11.2023
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Reconciled contractor estimates per State Farm Guidelines using Xactimate software
- Investigate content claims utilizing appropriate resources to identify comparative and fair pricing
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Senior Property Claims Adjuster
Integrity Adjusters
10.2018 - 04.2023
- Maintain claim ownership through life of claim as inside desk adjuster working remotely
- Explained claim process, coverages, and referred claims for field inspection
- Negotiate settlement disputes with contractors and public adjusters within guidelines of policy
- Review and supplement estimates using Symbility software and issue payments
Property Adjuster/Team Lead
Worley
03.2018 - 10.2018
- Assist team in daily objectives to provide best claim experience to policyholders
- Coordinate training classes in various areas of claim handling such as condo, proper water claim handling, and beginner Xactimate knowledge
- Assist policyholders with concerns understand the limits of their coverage and company guidelines
- Approve claim handler supplemental authority request, as well as partial and full denial letters
Property Adjuster
EA Renfroe
11.2016 - 12.2017
- Investigate day claims from minor losses to large loss settlements caused by hurricane, tornado, water, or hail
- Monitor ALE displacements and monitor progress of repairs to release applicable recoverable depreciation
- Investigate content claims utilizing appropriate resources to identify comparative and fair pricing
- Work with contractors to reconcile supplements while allowing for reasonable and necessary repairs
- Practice great customer service skills daily with policyholders and attorneys
Education
Associate of Accounting -
Dekalb Technical College
01.2007
High School -
Stockbridge High School
01.2002
Skills
- Remote since 2018
- Intermediate Xactimate Experience
- Xactanalysis
- Symbility
- Navigator
- ECS
- Licensed in 30 States
Certification
- Citizens Certified
- TWIA Certified
- State Farm Property and Auto Certified
- Liberty Mutual Experience
- Tower Hill Experience
- USAA Experience
Timeline
Property Claims Adjuster
Allcat Claims Service
02.2024 - Current
Property Adjuster
EA Renfroe
04.2023 - 11.2023
Senior Property Claims Adjuster
Integrity Adjusters
10.2018 - 04.2023
Property Adjuster/Team Lead
Worley
03.2018 - 10.2018
Property Adjuster
EA Renfroe
11.2016 - 12.2017
Associate of Accounting -
Dekalb Technical College
High School -
Stockbridge High School
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