Sheria Amanuel
North Charleston,SC
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
Work History
Receptionist
Rlamar
North Charleston, SC
07.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Scheduled and confirmed appointments and meetings for senior management team
- Restocked supplies and submitted purchase orders to maintain stock levels
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone or postal mail
Amazon Courier
Amazon
Charleston , SC
05.2019 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Operated vehicle safely in highly congested areas with no traffic violations.
Dispatcher
Owl Transportation
Beaufort, SC
03.2014 - 07.2018
- Directed investigations to verify and resolve customer or shipper complaints.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Delivery Driver
Lincare
Bluffton , Soi
02.2015 - 02.2017
- Completed rush 15 deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing thebest and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage to deliveries
Education
Cosmetology - Cosmetology
Paul Mitchell The School - Ardmore
Ardmore, OK02.2019
High School Diploma -
Beaufort High School
Beaufort, SC08.2002
Skills
- Delivery Coordination
- Positive Attitude and Energetic
- Call Answering and Routing
- Order picking and processing
- Map reading and navigation skills
- Call Answering and Routing
- Safe driver training
Timeline
Amazon Courier
Amazon
05.2019 - 05.2022
Receptionist
Rlamar
07.2018 - Current
Delivery Driver
Lincare
02.2015 - 02.2017
Dispatcher
Owl Transportation
03.2014 - 07.2018
Cosmetology - Cosmetology
Paul Mitchell The School - Ardmore
High School Diploma -
Beaufort High School
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