Sheria Thompson

• Supervised 80+ nurses, medical assistants, and lab personnel in multi-provider office.
• Oversee staffing-granted time off requests, hire new staff, and adjusted daily staffing.
• Completes nursing payroll timely and efficiently.
• Effectively communicates with physicians to identify and solve clinical problems.
• Participate in a Quality Improvement Committee.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
• Collaborated with interdisciplinary teams to optimize patient outcomes and streamline communication between departments.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Developed and implemented effective nurse scheduling to optimize staffing levels and minimize overtime costs.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Promoted a positive work environment by addressing staff concerns promptly and providing resources for professional development opportunities.

• Over 10 Registered Nurses, 5 Licensed Practical Nurses,10 mental health techs review/update facility policies, maintain training records, training of department staff.
• Provided direct patient care.
• Prepare schedules and assignments for co-workers.
• Coordinate treatment team and lead multidisciplinary team meetings. Communicate with patients and health care providers.

Performed lecture and engaged in classroom activities to certify health care workers in caring for psychiatric patients.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.

• Performed initial client assessment and analysis to begin the treatment process.
• Performed initial client assessment and analysis to begin the treatment process.
• Copied, logged and scanned supporting documentation.
• Developed new process for employee evaluation which resulted in marked performance improvements.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.