Sherica Burns
Madisonville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
RCA
United Postal Service
Madisonville , Texas
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
Secretary
Jb Burns Auto Body
Madisonville , TX
02.2015 - 05.2023
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Assisted with accounts receivable and accounts payable functions.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
GED -
Madisonville High School
Madisonville , TX08-1999
Skills
- Data Entry
- PPE use
- Google Drive
- Verbal Communication
- Teamwork and Collaboration
- MS Office
- Active Listening
- Data Management
- Organizational Skills
- Troubleshooting
- Conflict Resolution
- Quality Assurance
- Time Management
Timeline
RCA
United Postal Service
01.2024 - Current
Secretary
Jb Burns Auto Body
02.2015 - 05.2023
GED -
Madisonville High School