Sherice Weekes
New York,NY
Summary
To obtain a job with sales and customer service a have over ten years experience in this field Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
24
24
years of professional experience
Work History
Vacation Counselor
FROSCH
04.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to create and promote special travel packages.
- Updated and maintained customer databases to increase customer retention.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Travel Consultant
American Express
09.2020 - 04.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Worked closely with clients to understand unique needs and meet specific travel desires
- Organized trips for individual, family and business travelers
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
Enterprise
03.2014 - 04.2020
- Processed exchange requests in computer system.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Sell customers to additional products for there car rental such as collision damage waiver, extended protection, Personal accident Insurance and upsell to a larger vehicle .
Rental Sales Agent
Ritz Carlton
03.2012 - 03.2013
- Prepared and submitted reports to supervisor.
Reservation Clerk
Ritz Carlton
04.2012 - 10.2012
- Answered telephones to assist customers and resolve issues.
Rental Agent
Dependable Car Rental
10.2010 - 04.2012
- Answer telephones, open and close contracts , make reservations and process daily settlement Budget Car Rental, St.
- Thomas, Virgin Islands (US).
Home Care Taker
My Children
05.2008 - 09.2010
Rental Clerk
Budget Rental Car
10.2006 - 05.2008
- Answer Telephones, open and close Rental agreement and make reservations and balance Cash drawer.
- St. Thomas, Virgin Islands (US)
Teller
Banco Popular
01.2006 - 10.2006
- Assist customers with cashing checks, deposits, withdrawals, balancing cash drawer and main vault.
Teller
Bank of New York
05.2003 - 12.2005
- Assist customers with cashing checks, withdrawals, deposits balance cash drawer , main vault, coin vault, and atm.
Travel Agent
02.2002 - 02.2003
- Assist Customers with booking travel via airlines and cruise vacations.
- Help Process ARC report.
Airlines Reporting Corp
02.2000 - 01.2002
- Help Customers submit their ARC report via Manual submission or IAR.
Education
High School Diploma -
Ivanna Eudora Kean HS (St. Thomas, Virgin Islands
St Thomas USVI06.1989
Skills
- Atm
- Balance
- Budget
- Contracts
- Sales
- Telephones
- Time Management
- Cultural Awareness
- Reservation Systems
- Adaptability
- Multitasking
- Remote Office Availability
- Analytical and Critical Thinking
- Recordkeeping
- Dependable and Responsible
- Critical Thinking
Timeline
Vacation Counselor
FROSCH
04.2023 - Current
Travel Consultant
American Express
09.2020 - 04.2023
Enterprise
03.2014 - 04.2020
Reservation Clerk
Ritz Carlton
04.2012 - 10.2012
Rental Sales Agent
Ritz Carlton
03.2012 - 03.2013
Rental Agent
Dependable Car Rental
10.2010 - 04.2012
Home Care Taker
My Children
05.2008 - 09.2010
Rental Clerk
Budget Rental Car
10.2006 - 05.2008
Teller
Banco Popular
01.2006 - 10.2006
Teller
Bank of New York
05.2003 - 12.2005
Travel Agent
02.2002 - 02.2003
Airlines Reporting Corp
02.2000 - 01.2002
High School Diploma -
Ivanna Eudora Kean HS (St. Thomas, Virgin Islands
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