Sheridan Lewis
Summary
Compassionate Medical Assistant with a proven track record at Another Way Pregnancy Center, excelling in patient-focused care and clinical documentation. Demonstrated ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance, while streamlining processes to improve efficiency and safety in a clinical environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Another Way Pregnancy Center
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Sorting Associate
Amazon DTW5 Sort Center
01.2020 - 05.2021
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
- Participated in regular staff meetings to discuss process improvements, fostering open communication within the team for optimal results.
- Increased sorting efficiency by implementing new organizational techniques and systems.
- Adhered to strict safety guidelines while operating various types of equipment, reducing workplace accidents and maintaining secure environments.
Nursing Assistant
StoryPoint Senior Living
10.2019 - 11.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Box Office Cashier
MJR Waterford Cinema
08.2018 - 08.2019
- Contributed to increased revenue by upselling promotional deals and special event packages.
- Enhanced customer satisfaction by efficiently processing ticket transactions and promptly addressing inquiries.
- Adhered to company policies regarding refunds and exchanges, ensuring consistent application across all transactions.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Completed regular audits of ticket sales data, identifying trends in attendance patterns for management review.
- Assisted in inventory management, tracking ticket stock levels and ordering supplies as needed.
- Greeted over [50] customers per day and determined best approach to provide optimal service.
- Maintained a clean and organized workspace, promoting a professional atmosphere at the box office.
- Handled cash discrepancies with accuracy, reconciling end-of-shift reports to maintain financial integrity.
Education
Bachelor of Arts - Nursing
Oakland University
Rochester, MI05-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- CPR
- Patient assessments
- Compassionate caregiver
- First aid
Certification
- First Aid/CPR Certified
- CNA - Certified Nursing Assistant
Timeline
Medical Assistant
Another Way Pregnancy Center
08.2022 - Current
Sorting Associate
Amazon DTW5 Sort Center
01.2020 - 05.2021
Nursing Assistant
StoryPoint Senior Living
10.2019 - 11.2020
Box Office Cashier
MJR Waterford Cinema
08.2018 - 08.2019
Bachelor of Arts - Nursing
Oakland University
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