Sheridan Robbins
Orleans,IN
Summary
Dynamic and adaptable professional with a track record of enhancing operational efficiency at Pikeville Medical Center through innovative communication tools and workflow improvements. Proficient in HIPAA guidelines and adept at fostering supportive environments. Achieved significant improvements in patient satisfaction and safety protocols. Excelled as a Senior Resident Assistant, demonstrating exceptional leadership and active listening skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Resident Assistant
University of Pikeville
08.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- This year, I am an SRA (Senior Resident Assistant), meaning I was 1 of 4 people managing the other RA's on campus.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Responded to student inquiries and concerns, offering support and guidance.
Health Administration Intern
Pikeville Medical Center
08.2024 - 12.2024
- Increased staff efficiency through the implementation of new internal communication tools and procedures.
- Evaluated existing workflows and proposed improvements, leading to increased operational efficiency within the department.
- Enhanced patient satisfaction by streamlining appointment scheduling processes.
- Managed confidential patient information in adherence to HIPAA regulations, maintaining a high standard of privacy protection at all times.
- Provided excellent customer service while handling phone calls from patients regarding appointments, billing inquiries, or general questions about their care plans.
- Coordinated appointment approvals and rescheduling through direct phone communication.
Garden Center Associate
Lowe's
05.2024 - 07.2024
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
Shipping and Receiving Associate
JSI
05.2021 - 08.2023
- I worked there each summer of 2021, 2022, 2023 while I was not at school.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
BBA - Healthcare Administration
University of Pikeville
147 Sycamore St, Pikeville, KY 4150105-2025
Skills
- Time management
- Team player
- Supportive
- Student leadership
- Active listening
- Adaptability and flexibility
- HIPAA guidelines
- Attention to detail
- Computer skills
- Job shadowing
Timeline
Health Administration Intern
Pikeville Medical Center
08.2024 - 12.2024
Garden Center Associate
Lowe's
05.2024 - 07.2024
Resident Assistant
University of Pikeville
08.2023 - Current
Shipping and Receiving Associate
JSI
05.2021 - 08.2023
BBA - Healthcare Administration
University of Pikeville
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