Sheridan Skrobanek
Cypress,USA
Summary
A reliable and accomplished healthcare professional with 15+ years’ experience in prioritizing, problem solving and handling diverse tasks with efficiency. Maintains continuity of computer and office proficiency with professionalism and confidentiality. Demonstrates flexibility and organizational skills. Respected by physicians, office staff, patients and surgical teams for demonstrating excellent customer service and the ability to work accurately under pressure. Seeking a new position where I may utilize my skills and experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chronic Care Management/CCMA
Qorum Partners
03.2023 - 05.2025
- Communicated with nurses and physicians regarding core measures and other evidence-based practice compliance.
- Collaborate with other healthcare professionals and community partners, and collaborate on care plans with patients and their families
- Contributed to continuous quality improvement activities in support of departmental objectives.
- Worked with medical teams, patients, and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Ancillary & Allergy Specialist
Magnolia Family Medicine
02.2022 - 03.2023
- Administered intradermal allergy testing and other diagnostic assessments under the supervision of a physician, while monitoring patient for adverse reactions.
- Contacted patients to schedule allergy testing, followed up with patients already tested to schedule subcutaneous immunotherapy injections as directed by physicians.
- Accurately documented allergy testing findings on testing forms in EMR system for review by physician.
- Collaborated with physicians to customize a treatment plan tailored to the patients’ specific needs.
- Administered injections, medications, and treatments according to practice policies and procedures.
- Provided patient care and education on allergy management, medication administration, and follow up care.
- Maintained inventory of serums and ordering accordingly, while updating immunotherapy tracking daily.
Surgery Coordinator/Medical Assistant
Evergreen Spine & Neurosurgery Center
08.2021 - 02.2022
- Advocated for patients from initial recommendation until the completion of surgery, providing patient updates regularly.
- Worked directly with the physician to ensure accurate interpretation and precise coding allowing for maximum reimbursement.
- Insurance verification performed with CPT and ICD 10 codes providing precise benefit details, inputting coverage details in EMR system, calculating patients’ financial responsibility surgery, DME, and discussing payment arrangements when necessary.
- Gathered all clinical notes, supporting medical documents and authorization letters from previous care to submit for prior authorization.
- Scheduled surgery considering procedure length, start time, physician availability, equipment availability, surgical staff availability, and patient preference to ensure seamless scheduling.
- Collaborated with and established strong working relationships with physicians and hospital staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Assistant
Northwest Houston Neurology
02.2019 - 08.2021
- Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority, handling all patient information in a confidential manner in accordance to company policies and procedures.
- Room patients while determining and documenting chief complaint, taking vitals, reviewing medication lists, verifying allergies and often performing cognitive and neurophysiological testing to assist provider with assessing cognitive function.
- Prepare and stock rooms and clinic supplies daily as well as clean room appropriately between patients.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment, document in EHR all pertinent correspondence.
- Additional responsibilities as needed to assist with clinic flow.
Homemaker
Stay at Home Mom
08.2013 - 02.2019
Medical Receptionist
Advanced Orthopaedics & Sports Medicine
03.2009 - 08.2013
- Provide exemplary customer service while answering a multi-line phone system, maintains professional phone etiquette while routing calls to appropriate department, prioritizing emergency calls needing to be escalated.
- Multi-task by greeting visitors, checking-in patients, scanning and uploading insurance cards to the EMR, collecting co-payments and or assisting with paperwork.
- Checked patient data including insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
Diploma - undefined
Humble High School
01.1998
Skills
- Optimal Patient Care
- Insurance Verification
- Pre-Authorizations
- Time Management
- Complex Scheduling
- Medical Terminology
- Strong Organizational Skills
- Manage Time and Deadlines
- Attention to Detail
- Medical Records
- Effective Communication
- Lead Projects to Completion
Certification
- AED Certification
- CCMA Certification
- CPR Certification
- BLS Certification
Timeline
Chronic Care Management/CCMA
Qorum Partners
03.2023 - 05.2025
Ancillary & Allergy Specialist
Magnolia Family Medicine
02.2022 - 03.2023
Surgery Coordinator/Medical Assistant
Evergreen Spine & Neurosurgery Center
08.2021 - 02.2022
Medical Assistant
Northwest Houston Neurology
02.2019 - 08.2021
Homemaker
Stay at Home Mom
08.2013 - 02.2019
Medical Receptionist
Advanced Orthopaedics & Sports Medicine
03.2009 - 08.2013
Diploma - undefined
Humble High School