Sherie cunningham
Summary
Dynamic Patient Service Specialist with a proven track record at Vanderbilt Medical Center, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Adept in HIPAA compliance and conflict resolution, I foster a welcoming environment while ensuring meticulous handling of sensitive information. Committed to improving patient experiences and operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vanderbilt Medical Center
01.2019 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Direct Support Professional
Progress INC
01.2015 - 01.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Medical Receptionist
Vanderbilt Medical Center
10.2001 - 04.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Fulton High
Knoxville, TN09-1981
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Regulatory compliance
- Medical billing
Accomplishments
- Supervised team of [Number] staff members. Also I have 42 years of medical experience work with DIDD Clients as we with elderly and children,
Certification
CPR
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Patient Service Specialist
Vanderbilt Medical Center
01.2019 - Current
Direct Support Professional
Progress INC
01.2015 - 01.2019
Medical Receptionist
Vanderbilt Medical Center
10.2001 - 04.2014
High School Diploma -
Fulton High
Similar Profiles
Camille ShippCamille Shipp
Clinical Lab Associate II at Vanderbilt Medical CenterClinical Lab Associate II at Vanderbilt Medical Center
Kasie CouchKasie Couch
Patient Care Technician at Vanderbilt Medical CenterPatient Care Technician at Vanderbilt Medical Center
Selam WubenehSelam Wubeneh
Observation/Clinical Shadowing at Vanderbilt Medical CenterObservation/Clinical Shadowing at Vanderbilt Medical Center