Summary
Overview
Work History
Education
Skills
Timeline
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Sherie Salie

Manchester,NH

Summary

Results-oriented service professional with over 10 years of experience in team leadership, development, and customer support. Demonstrated success in meeting customer service level agreements and achieving first contact resolution. Skilled in managing multiple projects simultaneously with high accuracy. Proven ability to develop comprehensive customer service training guides, process documentation, and procedures resulting in exceptional customer support.

Overview

14
14
years of professional experience

Work History

Americas Wholesale Customer Service Manager

ECCO Shoes
12.2021 - Current
    • Lead and maintain highly skilled team of account representatives while encouraging team focused environments and consistently boosting team morale
    • Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff
    • Partner with Supply & Demand Planning teams to predict shortages in business forecasts, factory purchasing, and orders short to plan
    • Manage order book for Key Account, Dillard's, equating to 100k in pairs, $6M/year in sales.
    • Manage multiple projects and prioritize efficiently
    • Team lead for company projects including, SAP Enhancements, 3PL Transition, Returns Optimization

Key Account Customer Service Team Lead

ECCO Shoes
05.2017 - 12.2021
    • Oversaw team of nine, including account representatives and operations specialists
    • Managed wholesale order book to ensure maximum fill rates and on time fulfillment
    • Handle major business accounts including Nordstrom, and Macy's, equating to 300k in pairs, $15M/year in sales
    • Hand-picked for systems testing and training efforts in SAP, Cross Dock Implementation, and B2B Site Re-launch.

Customer Service Operations Coordinator

ECCO Shoes
03.2014 - 05.2017
  • Managed allocation and delivery processes to ensure maximum shipping against warehouse capacity, inventory, and purchase orders versus business forecast
  • Developed KPI reporting process for daily/weekly/monthly distribution to all of business management and executive team
  • Acted as EDI Specialist and oversaw related tasks: National Retail Federation (NRF) codes, Global Exchange Services (GXS)/SPS catalogs, ATP feeds, and iDoc errors.
  • Reviewed and accurately entered purchase orders in SAP
  • Developed and implemented strategies to increase efficiency in order processing

General Manager, Warehouse Operations

NorAm International Partners, Inc.
08.2010 - 12.2013
    • Onboarded, trained, and managed 30-person warehouse staff that effectively and consistently met performance and business shipping, receiving, and distribution goals
    • Developed improvement plans for allocation of resources allowing for increased efficiency and reduction in overtime costs
    • Managed daily duties/assignments and ongoing development of warehouse staff
    • Directly ensure and maintain safe work environment throughout warehouse facility by providing regular safety training.

Education

Associate of Science - Graphic Design

Hesser College
Manchester, NH

Bachelor of Science -

University of New Hampshire
Durham, NH
12.2026

Skills

    • Team Building and Leadership
    • Issue Resolution
    • Account Management
    • Customer Focus
      • Problem Solving
      • Attention to Detail
      • Product and Service Knowledge
      • Analytical Skills

Timeline

Americas Wholesale Customer Service Manager

ECCO Shoes
12.2021 - Current

Key Account Customer Service Team Lead

ECCO Shoes
05.2017 - 12.2021

Customer Service Operations Coordinator

ECCO Shoes
03.2014 - 05.2017

General Manager, Warehouse Operations

NorAm International Partners, Inc.
08.2010 - 12.2013

Associate of Science - Graphic Design

Hesser College

Bachelor of Science -

University of New Hampshire

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Sherie Salie